Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,957 Reviews)
Rating breakdown 9,957 reviews
5 Stars
7,950
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
Regular Review
on August 9, 2021
Posted by: C. V.
A plain Jane modem/router combo that does its job and does it well.
Written by a customer while visiting netgear.com
Customer Rating
4
Wifi
on August 9, 2021
Posted by: Raw
This extender works pretty well, I can now get WiFi on my patio.
Written by a customer while visiting netgear.com
Customer Rating
3
Not Sure
on August 9, 2021
Posted by: Ron De Groot
Seems like nothing has changed. I get kicked out of wifi more, but not sure if it is the extender or something else
Response from netgear.comBy Consumer Affairs, August 10, 2021
Hi Ron De Groot,
Thank you for your review and feedback. Please check out this troubleshooting resource for WiFi Range Extenders: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review and feedback. Please check out this troubleshooting resource for WiFi Range Extenders: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Works perfectly, easy set-up!
on August 9, 2021
Posted by: Robert Gargaro
Would recommend to anyone for the price and ease of use!
Written by a customer while visiting netgear.com
Customer Rating
1
No signal
on August 9, 2021
Posted by: DanF
Extender did not work. Conneccted to router but was not sending out a signal and was not visible as any available networks
Response from netgear.comBy Consumer Affairs, August 10, 2021
Hi DanF,
Thank you for your review and feedback. We'd like you to perform a factory reset on your EX6250: https://kb.netgear.com/000060616/How-do-I-perform-a-factory-reset-on-my-NETGEAR-WiFi-range-extender?language=en_US.
When you reset your device, please follow the guidance on this WiFi Range Extender setup, with guided assistance: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review and feedback. We'd like you to perform a factory reset on your EX6250: https://kb.netgear.com/000060616/How-do-I-perform-a-factory-reset-on-my-NETGEAR-WiFi-range-extender?language=en_US.
When you reset your device, please follow the guidance on this WiFi Range Extender setup, with guided assistance: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
very good quality perfect purchase
on August 9, 2021
Posted by: Anonymous
I had very bad lag spikes when i would play a certain game but after i bought this it all suddenly stopped and now i don’t lag at all
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome
on August 9, 2021
Posted by: Dejai Thomas
Previous to having my netgear modem, I had one with arris. Not only do I have less issues with netgear but I also received much better customer service than the previous company!
Written by a customer while visiting netgear.com
Customer Rating
3
It’s ok wifi router
on August 9, 2021
Posted by: Denis K
It’s a good WiFi router. It’s not near 1G speeds via wireless connection, you will be lucky to get 300M via 5Ghz channel and 60M via 2.4. Low latency is great! VPN configurable 3/5
Response from netgear.comBy Consumer Affairs, August 10, 2021
Hi Denis K,
Thank you for your review and feedback. Please download this firmware update which was released as recently as 7-28-21 for your R6400: https://kb.netgear.com/000063853/R6400-Firmware-Version-1-0-1-74.
If you need assistance, please reach out to NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review and feedback. Please download this firmware update which was released as recently as 7-28-21 for your R6400: https://kb.netgear.com/000063853/R6400-Firmware-Version-1-0-1-74.
If you need assistance, please reach out to NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com