Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
Easy and fast
on September 9, 2021
Posted by: J. Fischer
Set up was simple and fast. No issues connecting using the app.
Written by a customer while visiting netgear.com
Customer Rating
1
Terrible Router
on September 9, 2021
Posted by: Fred
When we first purchased the router a little over a year ago, it required resetting at least weekly. This has gotten progressively worse. Yesterday I had to be reset 3 times over a 5 hour period. This is the worst router we’ve ever owned.
Response from netgear.comBy Consumer Affairs, September 9, 2021
Hi Fred,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network?language=en_US.
Additionally, we have a firmware update for your R6400 which includes a few bug fixes, it was released as recently as 7-28-21: https://kb.netgear.com/000063853/R6400-Firmware-Version-1-0-1-74.
If you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having.
Regards,
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network?language=en_US.
Additionally, we have a firmware update for your R6400 which includes a few bug fixes, it was released as recently as 7-28-21: https://kb.netgear.com/000063853/R6400-Firmware-Version-1-0-1-74.
If you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
Wrong one
on September 9, 2021
Posted by: John Meissner
Bought a Netgear and hooked it up. Stuff isn’t working. Need to return and get a different one
Written by a customer while visiting netgear.com
Customer Rating
5
Easy peasy
on September 9, 2021
Posted by: Anonymous
I am not a tech savvy person so I was anticipating a challenge after this purchase but the netgear set up was very simple from start to finish.
Written by a customer while visiting netgear.com
Customer Rating
4
So far, so good
on September 9, 2021
Posted by: Edwin BAIYE
Setting up this modem was very challenging because I had to use the nighthawk app and then called my isp to complete the process. Once it got up and running, it has been doing very well. The app makes it easy to run. It has a dashboard that provides a great view of your Wi-Fi
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear Rocks!!!
on September 9, 2021
Posted by: Talia Cassandra
I love the sleekness of the design and how it blends beautifully with my decor without looking bulky! Great quality router!
Written by a customer while visiting netgear.com
Customer Rating
5
New internet connection
on September 9, 2021
Posted by: Anonymous
After several years without internet it’s great to have it again. Everything works great.
Written by a customer while visiting netgear.com
Customer Rating
5
Gets the job done.
on September 8, 2021
Posted by: Belle
Getting it set up took longer for it to load than I was expecting, but it works well
Written by a customer while visiting netgear.com