Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
Very Powerful
on September 11, 2021
Posted by: Bluntrm
This new router range is much better than my old netgear. I live in a 2 story house Down stairs gets good WiFi signal. The only drawback, No switch to turn off WiFi at night. The first night I had to physically turn off the router, my head was buzzing, unable to sleep, it went away when I turned off the router. So I turned off 5g and scheduled for the WiFi to turn off at 11pm and come back on at 5:30 am. The router is up stairs, my bedroom is downstairs. So glad I found the schedule to turn it off at night.
Written by a customer while visiting netgear.com
Customer Rating
3
On the fence
on September 11, 2021
Posted by: JYK98
The unit seems to overheat. I replaced one with another of the same model, which still has the same issue. And the connection randomly cuts off on one device but not on others.
Response from netgear.comBy Consumer Affairs, September 13, 2021
Hi JYK98,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Love it
on September 11, 2021
Posted by: Melh
This is our second time purchases this router modem and it just works wonders for working from home and streaming!
Written by a customer while visiting netgear.com
Customer Rating
5
Had no problems.
on September 11, 2021
Posted by: Ramon Moats
I use it daily for gaming and like 4 people using their phones just fine.
Written by a customer while visiting netgear.com
Customer Rating
4
Easy setup, good speeds
on September 11, 2021
Posted by: Anonymous
Easy set up, speed that works for my home. Awesome to have the app on the phone which gives me control over the WiFi network. Learned the proper jargon of network terminology like WiFi vs internet. Helped me a lot
Written by a customer while visiting netgear.com
Customer Rating
5
Great home firewall
on September 11, 2021
Posted by: Matt Ventura
Easy to setup and manage. We really like these devices.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent Upgrade
on September 10, 2021
Posted by: Rebekah
I had been using an older router that didn’t even reach all the way across my not-that-big house. This Netgear router is a major improvement with faster speeds and more control. It was easy to set up and monitor with the app. So far I am very pleased!
Written by a customer while visiting netgear.com
Customer Rating
5
Best
on September 10, 2021
Posted by: Wesley Nunley
The absolute best modem router combo I’ve ever bought
Written by a customer while visiting netgear.com