Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
Great router
on September 27, 2021
Posted by: LChristian
This router was very easy to install. I love the app and being able to monitor my devices connected and check my wifi speed.
Written by a customer while visiting netgear.com
Customer Rating
1
Didn’t work
on September 27, 2021
Posted by: Garimondo
I called tech support to assist me in set up. 2 hours later the tech told me to return the unit.
Written by a customer while visiting netgear.com
Customer Rating
4
Quick and simple
on September 27, 2021
Posted by: Jack Stricklin
The 1750 was quick and simple to set up, the Nighthawk app made changes to the SSID, network key and setting, simple an easy.
Written by a customer while visiting netgear.com
Customer Rating
1
Could not use my Fiber Speeds
on September 27, 2021
Posted by: Ryan blah
Plugged in and couldn’t get my wired connection past 300 GBps. Using the cable companies router I was getting over 1000 GB taking full advantage of my Gigabit speeds. The WiFi however was adequate. Took back to store for a refund.
Response from netgear.comBy Consumer Affairs, September 28, 2021
Hi Ryan blah,
We're sorry to hear that you had problems with your R6400 and have already returned it. If you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
We're sorry to hear that you had problems with your R6400 and have already returned it. If you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Perfect for Streaming
on September 27, 2021
Posted by: Vironica Brown
I already had a good modem but my old router was slow, didn’t stream well and not able to fully reach entire home. So far so good with new Netgear router.
Written by a customer while visiting netgear.com
Customer Rating
5
very reliable
on September 27, 2021
Posted by: matthew cox
Fast and reliable router setup was super easy via the Netgear app
Written by a customer while visiting netgear.com
Customer Rating
5
Review
on September 27, 2021
Posted by: Jacqui
It took awhile to get it up and running. It kept rebooting every 2-3 minutes. But on my third call I got hold of someone that got it to stop doing that. Now it is working fine!
Written by a customer while visiting netgear.com
Customer Rating
4
Simple quick and easy
on September 27, 2021
Posted by: Blake L
Setting up didnt take much effort at all, no install crew needed
Written by a customer while visiting netgear.com