Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
New router
on October 14, 2021
Posted by: Sue
Had to replace old router. I was able to install this one - and I am pretty technically challenged. Instructions were easy to follow and thorough.
Written by a customer while visiting netgear.com
Customer Rating
5
Worth it
on October 14, 2021
Posted by: Callan Pleasant
This router is easy to install. Following the step by step instructions and downloading the app my router was installed within minutes.
Written by a customer while visiting netgear.com
Customer Rating
1
Disconnect
on October 14, 2021
Posted by: Frustrated
Good looking router, problem is that it keeps disconnecting from modem, making wifi impossible.
Response from netgear.comBy Consumer Affairs, October 14, 2021
Hi Frustrated,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network. Also, please look into a troubleshooting guide for connections: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network. Also, please look into a troubleshooting guide for connections: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Best modem out of 5 tried
on October 13, 2021
Posted by: Robin
This was the only modem that would hold a good signal and great distance range out of the 5 that we had tried. We have 10 cameras and three family members who are on the wifi at the same time. We tried this modem first but realized it did not have the voice over internet feature so I returned it. A few modems and alot of frustration later we purchased this one again since it was the best and ending up cancelling our voice feature since we really don’t use our hole phones anyway. It was very easy to set up using the app. Would def recommend!
Written by a customer while visiting netgear.com
Customer Rating
5
Best modem out of 5 tried
on October 13, 2021
Posted by: Robin
This was the only modem that would hold a good signal and great distance range out of the 5 that we had tried. We have 10 cameras and three family members who are on the wifi at the same time. We tried this modem first but realized it did not have the voice over internet feature so I returned it. A few modems and alot of frustration later we purchased this one again since it was the best. It was very easy to set up using the app. Would def recommend!
Written by a customer while visiting netgear.com
Customer Rating
5
Wifi
on October 13, 2021
Posted by: Susan Hyman
We finally have real wifi !! We can see our granddaughter now on FaceTime without the pic freezing or hearing every other word
Written by a customer while visiting netgear.com
Customer Rating
5
Amazing performance wifi router
on October 13, 2021
Posted by: Nitin Trivedi
Gives excellent performance with videos and movies in different apps
Written by a customer while visiting netgear.com
Customer Rating
4
Not Surprised
on October 13, 2021
Posted by: D Roberts
Very easy connecting and setup and very nice surprises inside.
Written by a customer while visiting netgear.com