Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
Its working great
on December 21, 2023
Posted by: Naveen Reddy
speedy, responsive network throughout our test house
Written by a customer while visiting netgear.com
Customer Rating
1
Still don’t work
on December 20, 2023
Posted by: Anonymous
I’m trie tree times to put to work but still not work
Response from netgear.comBy NETGEAR Team, December 20, 2023
Hi Félix,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
Pretty good
on December 17, 2023
Posted by: Joshua Lanier
It works well and is stable but sometimes it cuts out
Written by a customer while visiting netgear.com
Customer Rating
5
Tech help
on December 17, 2023
Posted by: Bob Nockleby
Great support!! Tech stayed with me through multiple challenges!
Written by a customer while visiting netgear.com
Customer Rating
2
Worked but stopped
on December 17, 2023
Posted by: joan Dickow
Worked but stopped getting 2.4..just goes to 5 and will not control my 2.4 smart items. Have reset many times and goes back to just 5.
Response from netgear.comBy NETGEAR Team, December 18, 2023
Hi Joan,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great Product
on December 14, 2023
Posted by: hudbor
I recently bought the AC1750 WiFi Mesh Extender and have been loving it. It has great range that extends wifi to two floors beyond its location. The set up was fairly easy over the phone app.
Written by a customer while visiting netgear.com
Customer Rating
5
Wi-Fi now through out our home
on December 14, 2023
Posted by: Bernie kravitz
This device allowed us to scatter the Wi-Fi over 4000 ft.² in our house. Great addition for an old house with lots of little nooks and crannies that often disrupts the Wi-Fi signal. But this device runs flawlessly throughout the house no Wi-Fi breaks anywhere.
Written by a customer while visiting netgear.com
Customer Rating
3
Solid but won’t update
on December 14, 2023
Posted by: LD
Router provides strong signal throughout the house. However, it refuses to update using the app. It also constantly stops working on certain devices while working perfectly on others.
Response from netgear.comBy NETGEAR Team, December 14, 2023
Hi LD,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. If your device is needing a new firmware update, another way to update your firmware is manually using the Web GUI:https://kb.netgear.com/23442/How-do-I-update-the-firmware-on-my-NETGEAR-router-with-a-web-browser. We recommend checking out this troubleshooting resource for your device and its connection to your devices: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. If your device is needing a new firmware update, another way to update your firmware is manually using the Web GUI:https://kb.netgear.com/23442/How-do-I-update-the-firmware-on-my-NETGEAR-router-with-a-web-browser. We recommend checking out this troubleshooting resource for your device and its connection to your devices: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com