Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Posted by: G Neg
Verified Purchase:Yes
It seems to work good at times. The guest band seems to come in and out at times. It also is disturbing the integrated circle filter. Which is causing the circle app not to work properly. I have had issues with the netgear nighthawk app before however it seems to really not function properly with the extender.
I am probably going to have to reset the router again in hopes it will go back to functioning properly.
I am probably going to have to reset the router again in hopes it will go back to functioning properly.
Response from netgear.comBy NETGEAR Team, January 18, 2024
Hi,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
Once in sync with router works great.
on January 16, 2024
Posted by: Kenneth Schugardt
Didn't really realize how badly we needed this downstairs from the router until we got it.
Written by a customer while visiting netgear.com
Customer Rating
3
Extender Review
on January 15, 2024
Posted by: Anonymous
I bought this to help with coverage in my 2 story home. I have Xfinity 5g modem and needed the extender to provide wider coverage. It’s not doing what it’s supposed to do. Signal is still weak.
Response from netgear.comBy NETGEAR Team, January 15, 2024
Hi Kelli,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These troubleshooting resources should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also for your device: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These troubleshooting resources should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also for your device: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Extender
on January 14, 2024
Posted by: J. May
Works better than expected providing coverage to previously weak areas.
Written by a customer while visiting netgear.com
Customer Rating
2
Disappointed
on January 13, 2024
Posted by: Nathan
I had an older NETGEAR since 2017 and wanted to upgrade to EX6250. After several installations without success, I returned the unit.
Response from netgear.comBy NETGEAR Team, January 15, 2024
Hi Nathan,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with your EX6250 and have already returned it. When experiencing trouble while installing, we recommend visiting these resources: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US, and also: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you decide to repurchase the EX6250 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with your EX6250 and have already returned it. When experiencing trouble while installing, we recommend visiting these resources: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US, and also: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you decide to repurchase the EX6250 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Working very well
on January 12, 2024
Posted by: Mike Helman
It was very easy to hock up with app and is working very well
Written by a customer while visiting netgear.com
Customer Rating
1
Inconsistent Connection
on January 12, 2024
Posted by: Roxanne
Connection drops consistently, a few times per day. Amber light goes on/off frequently. Had to use a different router which is working without issues.
Response from netgear.comBy NETGEAR Team, January 12, 2024
Hi Roxanne,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also for your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also for your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Superb router, in all respects
on January 11, 2024
Posted by: Karl
I purchased this router to replace my old modem and router system. The transition with my ISP was seamless, and I got this thing up and running very swiftly. Now having used it for over a week, I am extremely satisfied with it. On the backend, there is a lot of excellent options for port-forwarding and the like, making specified usage exceptionally easy to program.
The function and range are both fantastic. It replaced a system with peripheral two nodes, and it doesn't skip a beat. I have had no issues with it since I have installed it, which could not be said for the old system within the same amount of time.
I highly recommend this router/modem for anyone in a fairly large single family home.
The function and range are both fantastic. It replaced a system with peripheral two nodes, and it doesn't skip a beat. I have had no issues with it since I have installed it, which could not be said for the old system within the same amount of time.
I highly recommend this router/modem for anyone in a fairly large single family home.
Written by a customer while visiting netgear.com