Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
1
Did not extend coverage
on December 22, 2021
Posted by: Michael Bloch
Kept kicking my devices off my wifi signal and did not extend my coverage inside my home at all. Caused my router to reboot frequently and my devices to disconnect. Returned after 2 weeks of trying and finally gave up
Response from netgear.comBy Consumer Affairs, December 23, 2021
Hi Michael,
We're sorry to hear that you had problems with your EX6250 and have already returned it. We have an available troubleshooting resource for the NETGEAR WiFi Range Extenders available: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you decide to repurchase the Mesh Extender or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
We're sorry to hear that you had problems with your EX6250 and have already returned it. We have an available troubleshooting resource for the NETGEAR WiFi Range Extenders available: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you decide to repurchase the Mesh Extender or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Terrific Modem Router
on December 22, 2021
Posted by: khearn1313
I was having trouble with my Xfinity Xfi gateway, losing connection, weak signal, and frustration. The Xfinity app and customer service said everything was running 100%. I switched to the Netgear Nighthawk C6300v2 and could not be happier. Easy to set up and install. Super fast and reliable connection. 10/10 will definitely recommend.
Written by a customer while visiting netgear.com
Customer Rating
5
Works Well!
on December 22, 2021
Posted by: Anonymous
Easy instructions, easy to get it running, works well. I tested my wifi speed using ookla before and after and it provided a 50% faster speed. It has a data line option too. Worth the investment!
Written by a customer while visiting netgear.com
Customer Rating
5
Excellant Product
on December 22, 2021
Posted by: Anonymous
Bought this unit to help with weak wifi signal. Works great!
Written by a customer while visiting netgear.com
Customer Rating
5
very cool
on December 21, 2021
Posted by: shalay
made my wifi faster and it works really smoothly. the price is amazing and i recommend this to everyone especially if you’re a gamer like me.
Written by a customer while visiting netgear.com
Customer Rating
3
Router Setup and Connection troublesome
on December 21, 2021
Posted by: JIM
I was having difficulty keeping my devices connected. after many hours on the phone with my internet provide, nothing seemed to fix my issue. My provider was showing that internet was provided to the the router but I was still unable to connect. I finally figured out that I had to download an app and reconfigure login passwords. It would have been nice if NETGEAR had provided this info.
Response from netgear.comBy Consumer Affairs, June 9, 2022
Hi JIM,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This initial setup resource as well as connecting your Modem Router is available to help: https://kb.netgear.com/24938/How-do-I-connect-my-NETGEAR-Cable-Modem-Router?language=en_US, and also: https://kb.netgear.com/12923/Router-Initial-Setup-FAQ?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This initial setup resource as well as connecting your Modem Router is available to help: https://kb.netgear.com/24938/How-do-I-connect-my-NETGEAR-Cable-Modem-Router?language=en_US, and also: https://kb.netgear.com/12923/Router-Initial-Setup-FAQ?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
Very satisfied works great
on December 21, 2021
Posted by: Dan Graham
It was a little confusing working between Xfinity and Netgear. Netgear customer service was good once they got on the phone. The cable modem router works very good.
Written by a customer while visiting netgear.com
Customer Rating
5
Surprise combo
on December 21, 2021
Posted by: Jos
Always love a two-for, combo. Great deal/value, superior customer support and great functionality.
Written by a customer while visiting netgear.com