Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
Outstanding Performance
on February 11, 2024
Posted by: GRZ21
Great performance at an affordable price. Perfect for the size home we live in. Easy to operate, and sleek design.
Written by a customer while visiting netgear.com
Customer Rating
5
Internet
on February 8, 2024
Posted by: Anonymous
I love the my NETGEAR. I am able to access the internet for my gaming needs
Written by a customer while visiting netgear.com
Customer Rating
5
A little slow to connect
on February 8, 2024
Posted by: Sjw
This was a little slow to connect all of my devices via wireless but within 3-4 days I was connected. I still cannot successfully get into the app every time.
Written by a customer while visiting netgear.com
Customer Rating
5
5 years and going strong
on February 8, 2024
Posted by: AJ
I have had this router since 2018 and never had problems. I definitely recommend to anyone looking.
Written by a customer while visiting netgear.com
Customer Rating
5
Works well
on February 5, 2024
Posted by: Naomi E
I plugged it in my detached garage to extend my Wi-Fi and it works well
Written by a customer while visiting netgear.com
Customer Rating
1
Poor
on February 3, 2024
Posted by: Anonymous
The range is poor and speed isn’t consistent. I can’t afford a new router so we’re stuck with this one. It’s hard for my kids to do schoolwork due to router always disconnecting devices.
Response from netgear.comBy NETGEAR Team, February 5, 2024
Hi Jose,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources for your wireless network and device: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources for your wireless network and device: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent
on February 3, 2024
Posted by: Anonymous
The extender is very friendly and easy to set, after the first time you set it is amazing the capability of coverage inside house, you can say good bay to blind zones.
Written by a customer while visiting netgear.com
Customer Rating
5
Honestly Pretty Great
on February 2, 2024
Posted by: EJackson
I've owned this product since around Thanksgiving of 2018. It is still doing great. We have 1GB up and down internet. This router handles the load of 7 smart TVs, 4 Xbox Ones, 5 Nintendo Switches, 5 cellphones, 6 computers, and other miscellaneous devices, and we have almost never had lag. (The only time we did was when I didn't install the latest router update. Once I updated it, no more issues.) I got it on a Black Friday sale and paid half price. Honestly, it was well worth what I paid and then some. It was worth full price in my opinion. Honestly, just a pretty great router. I'll cry if it ever quits working or becomes obsolete, but, until that day, this router is my best friend on the daily. 10/10 - Would definitely buy again.
Written by a customer while visiting netgear.com