Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
4
It is fast
on February 26, 2024
Posted by: Stephen George Schnell
It took a long time to get hooked up including over one hour on the phone with my internet provider Comcast. My printer disconnects itself indicating I dont have internet service.
Written by a customer while visiting netgear.com
Customer Rating
5
Better than most
on February 24, 2024
Posted by: Ryan Geary
Easy setup and easy to link up to other equipment.
Written by a customer while visiting netgear.com
Customer Rating
5
NETGEAR Cable Modem Router
on February 23, 2024
Posted by: E. Sylvester
The router works great. It was easy to set up and supports my homes internet and WiFi use perfectly. I don’t have to pay a monthly equipment rental fee from my service provider! The NETGEAR app is an added bonus. I was having trouble connecting to my service the other day, but with the app and some patience, I got reconnected in no time! Very happy with my NETGEAR product.
Written by a customer while visiting netgear.com
Customer Rating
2
WiFi is device dependent
on February 22, 2024
Posted by: Christopher
I've had this device for just under a year and have been having problems with connectivity and throughput, which continued after moving the router closer to the TVs, which had the biggest problem. I have 300 Mbps cable service. I got the Ookla Speedtest app and learned that my Ethernet is running at ~340 Mbps (great!). WiFi download speeds were all over the map, depending on the device.
- 2.4 Ghz Band
--- iPhone 6S - 78.0
--- 6th Gen iPad - 71.9
- 5 Ghz Band
--- iPhone 6S - 158.3
--- 6th Gen iPad - 325.3
--- iPhone 6S - 78.0
--- 6th Gen iPad - 71.9
- 5 Ghz Band
--- iPhone 6S - 158.3
--- 6th Gen iPad - 325.3
This router is supposed to deliver
Response from netgear.comBy NETGEAR Team, February 22, 2024
Hi Christopher,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Always the best
on February 19, 2024
Posted by: Keanu
I’ve had netgear for YEARS and STILL, it’s my first choice! Speed, performance, and consistency! BEST PRODUCT HANDS DOWN!
Written by a customer while visiting netgear.com
Customer Rating
5
Great!
on February 16, 2024
Posted by: owc
Really fast and very easy to set up. Love the app which makes it very to use and change settings.
Written by a customer while visiting netgear.com
Customer Rating
5
Impressed with refurbished item
on February 11, 2024
Posted by: Shaun Trout
I've always bought new and been told to stay away from refurbished electronics. I took a chance with this refurbished router and have had no issues at all!
Written by a customer while visiting netgear.com
Customer Rating
5
Problem solver
on February 11, 2024
Posted by: Mitch
We had fiber brought into the house and our router was in the basement. This create coverage problems with the second floor office. We put in a NETGEAR AC1750 extender and the difference is night and day. Great product and less expensive than many of the alternatives.
Written by a customer while visiting netgear.com