Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
easy to use and setup
on January 24, 2022
Posted by: Anonymous
It just works great. Simply to use. Have not lost connection since installing last week.
Written by a customer while visiting netgear.com
Customer Rating
5
Love it!!
on January 24, 2022
Posted by: Cody dabo
Outstanding equipment from Netgear, rated up to 1.8g! My wifi is 400mbps so this router goes above and beyond for me!
Written by a customer while visiting netgear.com
Customer Rating
5
Streaming
on January 24, 2022
Posted by: Nancy
Upgraded for better streaming capabilities. Not disappointed
Written by a customer while visiting netgear.com
Customer Rating
3
Needs to be rebooted a lot.
on January 24, 2022
Posted by: Dan
Have easy access to it. It needs to be rebooted a few times a day.
Response from netgear.comBy Consumer Affairs, July 31, 2022
Hi Dan,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
We also recommend that your device be on the most recent firmware, available at the following link: https://kb.netgear.com/000064284/R6400-Firmware-Version-1-0-1-76.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
We also recommend that your device be on the most recent firmware, available at the following link: https://kb.netgear.com/000064284/R6400-Firmware-Version-1-0-1-76.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear cable modem
on January 23, 2022
Posted by: Steph Lang
Works like it should. And easy set up. I would buy again!
Written by a customer while visiting netgear.com
Customer Rating
5
Amazing product
on January 23, 2022
Posted by: Freddie Miranda
This is my first time purchasing and using this kind of product. I had to call tech support for help (also amazing service) but I got it working and so far it has worked amazing. Definitely recommended.
Written by a customer while visiting netgear.com
Customer Rating
5
Amazing product
on January 23, 2022
Posted by: Freddie Miranda
This is my first time purchasing and using this kind of product. I had to call tech support for help (also amazing service) but I got it working and so far it has worked amazing. Definitely recommended.
Written by a customer while visiting netgear.com
Customer Rating
2
Doesn’t work with apple
on January 23, 2022
Posted by: Zak
Tried several times following the link for Apple and it doesn’t work
Written by a customer while visiting netgear.com