Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
Reliable router
on March 1, 2022
Posted by: Al
I was having issues with my previous router for weeks. I updated to this router and my internet has been stable. The net gear apps user friendly
Written by a customer while visiting netgear.com
Customer Rating
5
Reliable router
on March 1, 2022
Posted by: Al
I was having issues with my previous router for weeks. I updated to this router and my internet has been stable. The net gear apps user friendly
Written by a customer while visiting netgear.com
Customer Rating
5
Great range
on March 1, 2022
Posted by: Greg Zemblidge
Good router, support is ok could be better. App on my phone is ok some thing could be better.
Written by a customer while visiting netgear.com
Customer Rating
3
Home Business
on March 1, 2022
Posted by: MATT RILEY
Actually I can`t seen to keep router stable . Been having multiple issues with stabilty ,Reliabilty for a small home business . I believe something to be internaly roung with it . But support keeps telling me no !
Response from netgear.comBy Consumer Affairs, March 1, 2022
Hi MATT,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you with troubleshooting your network and your device: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you are still experiencing issues with your R6400, we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you with troubleshooting your network and your device: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you are still experiencing issues with your R6400, we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
New router
on February 28, 2022
Posted by: LauraJean Lawrence
It was a little difficult getting the installation done. The direction said there was a code that could be scanned on the box but there wasn’t one. When I called the helpdesk the lady wasn’t understanding my question. Luckily I had a service man here to explain to me the different cords that needed to go into it. Once I got it hooked up it was easy to program.
Written by a customer while visiting netgear.com
Customer Rating
5
Router is great
on February 28, 2022
Posted by: Brett Short
Router is great. Speed and signal are both awesome
Written by a customer while visiting netgear.com
Customer Rating
5
Excellence
on February 27, 2022
Posted by: Anonymous
Easy to set up and works like every time, glad to have a new combo modem/router.
Written by a customer while visiting netgear.com
Customer Rating
5
My R6400v2 is EXCELLENT!
on February 27, 2022
Posted by: Shelley J Garrett
Thank YOU for selling such a wonderful product. NETGEAR ROCKS!
Written by a customer while visiting netgear.com