Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
Easy setup
on April 15, 2022
Posted by: Trevor B
Simple to set up and there’s an app to control the wifi. Does what it says it should.
Written by a customer while visiting netgear.com
Customer Rating
4
works well now
on April 15, 2022
Posted by: julian lakritz
initially had problem with internet connection and later lost connection after power failure. After extensive fooling around I managed to reestablish my internet. I am not sure how I did it
Written by a customer while visiting netgear.com
Customer Rating
4
Decent
on April 14, 2022
Posted by: Anonymous
Wifi is decent. Sometimes I will lose connection but other than that it’s pretty fast
Written by a customer while visiting netgear.com
Customer Rating
5
Great modem/router
on April 14, 2022
Posted by: Christopher S.
Thing works. Easy setup and controls. No issues at all. Would recommend.
Written by a customer while visiting netgear.com
Customer Rating
4
Happy customer
on April 14, 2022
Posted by: Chris Jarin
Very easy to set up and customer service is great if help is needed. Happy with product and would recommend Netgear to others!
Written by a customer while visiting netgear.com
Customer Rating
1
Very disappointed
on April 13, 2022
Posted by: Karen Novak
New Netgear Cable Modem Router is slower than my 4 year old cable modem router which I bought this Netgear Cable Modem Router to replace.
Response from netgear.comBy Consumer Affairs, April 14, 2022
Hi Karen,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These troubleshooting resources should help you: https://kb.netgear.com/000059644/How-do-I-log-in-to-my-NETGEAR-cable-modem, and also: https://kb.netgear.com/12923/NETGEAR-Connected-Home-Products-FAQ?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These troubleshooting resources should help you: https://kb.netgear.com/000059644/How-do-I-log-in-to-my-NETGEAR-cable-modem, and also: https://kb.netgear.com/12923/NETGEAR-Connected-Home-Products-FAQ?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Easy setup
on April 13, 2022
Posted by: Steve Pike
Within 10 minutes we we set up and ready to go with secure wifi. Interface is well laid out.
Written by a customer while visiting netgear.com
Customer Rating
3
owner
on April 12, 2022
Posted by: Kathleen McCabe
it does not carry a good signal, I have had many NetGear and I am surprised to have this unit not performing. NetGear customer service has been very helpful. and a replacement unit has been promised
Written by a customer while visiting netgear.com