Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
Upgraded
on April 23, 2022
Posted by: Diane
Purchased new model and the tech assist was real helpful with set up. The eqiupment is fundamentally sound and secure.
Written by a customer while visiting netgear.com
Customer Rating
5
finally I can see
on April 23, 2022
Posted by: Saundra
no buffering, no need to restart the router every minute, it covers the each floor in the house.
Written by a customer while visiting netgear.com
Customer Rating
4
Good but tricky setup
on April 22, 2022
Posted by: Sam Prusse
This modem/router was one of the more affordable options which is why we went with it. It was trickier to set up than expected. It said you could just login to Xfinity, put in the new information and it would be setup. That was wrong. I had to call Xfinity, have them test it for about 20 min. When it still didn’t work, Xfinity had to create a new account for me, I had ti download 2 apps to register and download the NetGear app to finish the setup. It took a lot longer than expected. Most of the issues were with Xfinity though and not NetGear. Now it’s running great and I haven’t experienced any issues. As long as you have all your ducks in a row with your account information, I would recommend this product since it doesn’t cost an arms and a leg and works great.
Written by a customer while visiting netgear.com
Customer Rating
5
Crazy easy set up
on April 22, 2022
Posted by: Anonymous
After unboxing my Nighthawk and downloading the app, I was up and running literally in less than 5 minutes! Life is easy again. Thanks!
Written by a customer while visiting netgear.com
Customer Rating
1
Horrible
on April 21, 2022
Posted by: Ws Ranch
I hate this thing. Difficult to set up, vague and annoying step skipping directions, App is confusing, I did everything twice and it still won’t work correctly. Bulky and takes up a lot of space. Sending it back. Yuck.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy to use, fast and reliable
on April 21, 2022
Posted by: Jody Robey
I’ve been using the modem/router for about a week now and it has worked like a charm! Set up was super easy and I’ve had no problems since.
Written by a customer while visiting netgear.com
Customer Rating
2
Not reliable
on April 21, 2022
Posted by: Jacqueline J Castiglia
It does not hold WIFI on a constant basis. It will disconnect at any given moment.
Response from netgear.comBy Consumer Affairs, April 22, 2022
Hi Jacqueline,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your network: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and to troubleshoot your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your network: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and to troubleshoot your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great product
on April 21, 2022
Posted by: Brian Biggs
Easy set up, works great replaced my six year old Netgear unit.
Written by a customer while visiting netgear.com