Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
Great router
on May 24, 2022
Posted by: Gary Menia
Had a more expensive model but this is better. The Mesh 6 wouldn't work with my Sonos system.
Written by a customer while visiting netgear.com
Customer Rating
4
Amazing, but not overwhelming.
on May 23, 2022
Posted by: Khris Pineda
This modem router is not only easy to set up using the app, it's also very intuitive. The device works right out of the box, and as a DOCSIS 3.0 router it can support pretty much the majority of services out there. Unfortunately though there's a problem with it at times. I do hear some coil whine from the unit. Or maybe capacitors charging or something. It sounds worrisome to hear it make small sparking noises.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy setup!!!
on May 23, 2022
Posted by: Jon
Used this to connect our non wifi work printer to the network. Setup was extremely easy! Good job Netgear on making a fantastic product
Written by a customer while visiting netgear.com
Customer Rating
1
Slow speed barely worked
on May 23, 2022
Posted by: John Hargrave
After setting up speed was slow worked only 6 hours got very hot and stopped working
Written by a customer while visiting netgear.com
Customer Rating
1
Slow speed barely worked
on May 23, 2022
Posted by: John Hargrave
After setting up speed was slow worked only 6 hours got very hot and stopped working
Response from netgear.comBy Consumer Affairs, May 25, 2022
Hi John,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
It works
on May 22, 2022
Posted by: Rob-W
The product does it's job really well. Setup wasn't confusing, but there was a moment when it wouldn't accept my admin password after creating it moments before. Plenty on indicator lights and ethernet port. Good product.
Written by a customer while visiting netgear.com
Customer Rating
4
Good, reliable and mid range product.
on May 22, 2022
Posted by: Margaret McMeekin
The product is a dependable two in one product that will last many years. Net gear is a good brand known for their router and modem.
Written by a customer while visiting netgear.com
Customer Rating
5
My own modem
on May 22, 2022
Posted by: Anonymous
I purchased this modem so I don't have to rent one from internet provider. Works wonderful and was easy to hook up.
Written by a customer while visiting netgear.com