Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
Affordable and Easier than Renting
on May 26, 2022
Posted by: Alex Marvin
I love my new router Modem. I bought mine refurbished for the same price as 3 months renting through Xfinity. The settings are easy to access through the app, and it set up was simple but no instructions were provided.
Written by a customer while visiting netgear.com
Customer Rating
5
Great WiFi Cable Modem Router
on May 26, 2022
Posted by: Jeannie M
This was easy to set up. Service over the phone was fantastic when I messed-up my security questions set-up. And best of all it has proven to give me reliable service since I installed it.
Written by a customer while visiting netgear.com
Customer Rating
3
Work intermittently
on May 26, 2022
Posted by: Zang Hoang
I have two stories home with 1980sq feet living space. My cable modem Wi-Fi combo is up stair. My cameras and other devices got weak signal so I decided to purchase the Netgear mesh. Base on my research this device would fulfill my needs It worked for couple weeks BUT then my outdoor cameras and other devices down started to lose Wi-Fi signal from Netgear. I have to reboot the Netgear multiple times within a month. Don’t have time for the troubleshooting. So planning to return to try with different model. I don’t know if Netgear would do a two weeks testing and monitoring the device signal. If they do then They would have seen the issue.
Response from netgear.comBy Consumer Affairs, May 28, 2022
Hi Zang,
We're sorry to hear that you are experiencing problems with your EX6250 and are considering returning it. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need additional assistance, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
We're sorry to hear that you are experiencing problems with your EX6250 and are considering returning it. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need additional assistance, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear AC1750
on May 26, 2022
Posted by: Anonymous
I've always used Netgear products and the recent purchase of the AC1750 has worked as advertised. I'm very happy with this product.
Written by a customer while visiting netgear.com
Customer Rating
4
Not to use Chrome to set up
on May 26, 2022
Posted by: meifen tseng
I could not change admin password. It would have saved me hours of frustration if there were clearly notice on instruction to use Microsoft Edge to do this task.
Written by a customer while visiting netgear.com
Customer Rating
5
Love my Netgear!
on May 26, 2022
Posted by: Brenda Urke
I am not technically savvy. This product was recommended to me and I bought it. What a fantastic choice. It was fairly easy to install, especially with a very patient IT tech on the other end of the phone line.
Written by a customer while visiting netgear.com
Customer Rating
3
No real extended coverage
on May 26, 2022
Posted by: Rod 3
Plugged in the unit and really didn't see much additional coverage. Streaming is still splotchy. Television still drops out.
Response from netgear.comBy Consumer Affairs, May 28, 2022
Hi Rod 3,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Durable and Simple to Use
on May 25, 2022
Posted by: Joe R.
This is the second Netgear WiFi router I've purchased. The first one is still in use with one of my kids now out on her own after many years of service in my home office. Best of all, they are
Written by a customer while visiting netgear.com