Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
Great Range Router
on May 30, 2022
Posted by: Anonymous
Recently purchased this router from a neighbor who didn't need it anymore. It is currently being paired with an Arris SB6183 modem, and I'm consistently enjoying great speed and range. The app is also super convenient, as it allows me to access wireless network settings from my phone.
Written by a customer while visiting netgear.com
Customer Rating
5
Liking this VERY much
on May 30, 2022
Posted by: Richard Rowley
My old modem/router would often crash and require a reset and it was no longer supported by my ISP. This modem/router is perfect for my needs, was easy to set up and it is reliable.
Written by a customer while visiting netgear.com
Customer Rating
5
Love NETGEAR wi-fi extended!
on May 30, 2022
Posted by: Amy
I love my NETGEAR Wi-Fi Mesh Range Extender! With the app it was easy to connect and setup. Had one small issue and the netgear support was fast and awesome! Had it remedied quickly and efficiently. Take my advice, purchase the extended support plan, even one time is worth it!!!
Written by a customer while visiting netgear.com
Customer Rating
3
Passable performance
on May 30, 2022
Posted by: Anonymous
The setup was easy but the device's effective range is less than the Netgear router it replaced. Had to add an extender to sustain a signal in the room where I work most often.
Response from netgear.comBy Consumer Affairs, June 11, 2022
Hi John,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
A 1 in all for a quick internet setup
on May 29, 2022
Posted by: Guru swamy
You would not require anything else
As long as you ISP supports the model… does not aupprr nighthawk but can be managed through nethear genie
As long as you ISP supports the model… does not aupprr nighthawk but can be managed through nethear genie
Written by a customer while visiting netgear.com
Customer Rating
5
Quick and easy
on May 29, 2022
Posted by: GreatGma
Modem/ router was quick to install, easy to set up works well
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome
on May 29, 2022
Posted by: Melissa Pearl
Perfect dual cable/Wi-Fi modem! Easy setup, tech support was outstanding and super helpful! Up and running in no time!
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear Router
on May 29, 2022
Posted by: Dee
I have had this router for 4.5 years and have never had a issue with it. Love it
Written by a customer while visiting netgear.com