Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
2
fare to poor at best!!
on June 13, 2022
Posted by: james reavis
Have experienced multiple problems---- original battery was bad. Now unit drops out after 30-45 minutes of use. Why????
Response from netgear.comBy Consumer Affairs, June 14, 2022
Hi james,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Reliably fast router
on June 13, 2022
Posted by: Anita
Super easy setup and installation. The web portal to configure the settings is also easy and intuitive to use. The USB 3.0 port is nice if you ever want to connect a hard drive to set up a file server. Connects to my NetGear Wi-Fi extender no problem. Would recommend 9/10.
Written by a customer while visiting netgear.com
Customer Rating
5
Good but not Energy Star
on June 13, 2022
Posted by: Rick Russman
The modem/router works great, but it’s not Energy Star compliant. A bummer.
Written by a customer while visiting netgear.com
Customer Rating
5
Good for its purpose
on June 13, 2022
Posted by: Anonymous
does what its supposed to do, can't complain and its better than paying the rental fee to xfinity
Written by a customer while visiting netgear.com
Customer Rating
5
Easy to Install
on June 13, 2022
Posted by: DJF
purchased this extender after started experiencing with old extender. Followed the directions and was up and running in about 15 minutes. No problems. Checked with and without extender and went from no signal outside on my patio to about 30% total speed throughput. Worked well for us.
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear router
on June 13, 2022
Posted by: Edgar Domenech
A gem plain and simple. As advertised works like a charm.
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear router last a long time
on June 13, 2022
Posted by: Anonymous
For 5yrs, I have been using one single Netgear router and just recently upgraded to newer model. It is very easy to setup and kept all my old settings network profiles just fine. It has security protection option and supports both 2.5
Written by a customer while visiting netgear.com
Customer Rating
5
Great
on June 12, 2022
Posted by: Gary Craig
Overall, very easy to use and set up. The distance on this thing is incredible. Love it!
Written by a customer while visiting netgear.com