Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
4
Good Alternative to Rental Comcast Modem
on June 25, 2022
Posted by: Anonymous
The modem/router meets my needs for replacing Comcast's rental router. It has 4 wired (Ethernet) router ports and both 2.4 GHz and 5 GHz wireless (Wi-fi) bands. While it is missing VoIP connections that the Comcast router had, I don't need them for this modem. Unfortunately, like the Comcast device it replaced, the router functionality has to be disabled if you want to attach another router to the device and use it as the DHCP server. Note that there is Netgear post-activation steps to take after Comcast activation is complete before the device is fully functional.
Written by a customer while visiting netgear.com
Customer Rating
5
Powerful with easy setup
on June 25, 2022
Posted by: joeysmom
The ease of set up says it all. Compatibility with my carrier, all in one device which covers my home with speed were the key drivers of the purchase
Written by a customer while visiting netgear.com
Customer Rating
4
App not working
on June 25, 2022
Posted by: Renee
Everything is working great but your app can’t find my router.
Written by a customer while visiting netgear.com
Customer Rating
3
Part time worker
on June 25, 2022
Posted by: Mrrandyjr
It was time for a new modem router and I had increased my internet speed so I needed something more powerful this fit the bill but it randomly shuts off all of the lights are working but it'll say on my devices no internet service and then say internet service restored it usually doesn't last a long time the warranty was only for a year and I really didn't complain about it it's just irritating in the middle of doing something it'll just no service no internet service and then your internet service has been restored so like I said it works but it works part-time so I couldn't give it above three stars I thought about two stars but stuck with 3
Response from netgear.comBy Consumer Affairs, June 28, 2022
Hi Mrrandyjr,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.
If you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.
If you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Device Drops Connection
on June 25, 2022
Posted by: Adam
Device drops connection constantly. Seems to be the individual product.
Response from netgear.comBy Consumer Affairs, June 27, 2022
Hi Adam,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome product
on June 24, 2022
Posted by: Anonymous
Awesome! Increased Wi-Fi throughout the whole house!
Written by a customer while visiting netgear.com
Customer Rating
1
Not good
on June 24, 2022
Posted by: Zae
Didn’t really help me I have to take it back internet still slow so idk what to do now
Response from netgear.comBy Consumer Affairs, June 27, 2022
Hi Zae,
We're sorry to hear that you are experiencing problems with your R6400 and are considering returning it. These troubleshooting resources should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need additional assistance, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
We're sorry to hear that you are experiencing problems with your R6400 and are considering returning it. These troubleshooting resources should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need additional assistance, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great upgrade
on June 24, 2022
Posted by: Warren W
It was time to update my13 year old Belkin router and this one seem really good so far . I was reseting my old one daily and was thinking its time for new one
Written by a customer while visiting netgear.com