Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
Great modem!
on July 10, 2022
Posted by: Cristian C.
All the features work great, the set up is very easy and the app is user friendly. All around great purchase!
Written by a customer while visiting netgear.com
Customer Rating
3
problems
on July 10, 2022
Posted by: singopmus
The network on the router says NETGEAR79 but that network doesn't come up on any devices. It comes up NETGEAR79 5G or there's a 2. This has caused connectivity problems.
Response from netgear.comBy Consumer Affairs, July 12, 2022
Hi singopmus,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Modem Router Review
on July 10, 2022
Posted by: Helen
Working great so far. Super fast, and customer service is very responsive regarding the system and the corresponding Nighthawk app
Written by a customer while visiting netgear.com
Customer Rating
5
It’s an excellent product. Excellent connection.
on July 10, 2022
Posted by: Abel
It is excellent. I’m glad I decided to buy your products.
Written by a customer while visiting netgear.com
Customer Rating
4
May not work as expected
on July 10, 2022
Posted by: Bobby
This is my second refurbished unit. My first unit connection light kept going from green to red after 5 months of use. Rebooting, etc. didn't help and I decided to buy a second unit as other units were so expensive, especially for a mesh system. As expected, as soon as second unit ordered, it started to work properly. (It may have been Comcast, which nothing is ever their fault) Anyway, I placed the second unit by sunroom, and I have the best internet speed ever. I might add though, in this second unit WPS connection would not work. Had to download the Night Hawk app and that worked, but it required way too much personal info that WPS doesn't. Bad, Bad. For the price, I'm satisfied with my two units.
Written by a customer while visiting netgear.com
Customer Rating
5
Happily satisfied
on July 10, 2022
Posted by: Nathanial Cotter
It runs better and faster than xfinity's and Verizon's modem, I've had no issue with it at all
Written by a customer while visiting netgear.com
Customer Rating
3
Media server slow
on July 10, 2022
Posted by: Lenminh
Videos streamed skips often.
Internet is stable and fine which is good.
Internet is stable and fine which is good.
Response from netgear.comBy Consumer Affairs, July 11, 2022
Hi Lenminh,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
NETGEAR AC1750
on July 10, 2022
Posted by: Kenny
Had difficulty connecting to the wifi extender with my phone through the app. Easier to set up using a laptop. Instructions were prompted upon joining the wifi extender’s wifi network and the rest is history.
Written by a customer while visiting netgear.com