Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
Once set up works great!
on July 15, 2022
Posted by: Anonymous
It took a little help from my cable company and Netgear for the wifi side. Buy once completed, it works great!
Written by a customer while visiting netgear.com
Customer Rating
5
Good product
on July 15, 2022
Posted by: Tigerfan22
Easy set up. Good product. Some issues with our internet provider with installation but a call to NETGEAR solved the problem.
Written by a customer while visiting netgear.com
Customer Rating
5
Good product
on July 15, 2022
Posted by: Tigerfan22
Easy set up. Good product. Some issues with our internet provider with installation but a call to NETGEAR solved the problem.
Written by a customer while visiting netgear.com
Customer Rating
5
After 1 week, still going strong :)
on July 15, 2022
Posted by: Jay K
After Comcast and Netgear technical support in the setup, it has worked without any glitches, having consistent, solid performance.
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome product.
on July 14, 2022
Posted by: Brittney
I love this device. No longer need 2. It’s the dual.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent
on July 14, 2022
Posted by: Charlie dees
The device works excellent with xfinity and I have no issues
Written by a customer while visiting netgear.com
Customer Rating
3
Review of modem
on July 14, 2022
Posted by: Dody
5g had toconvert to 2.4 to accomodate my printer. Internet comes and goes daily. Very poor reception, probably due to antiquated wifi system where we live.
Response from netgear.comBy Consumer Affairs, July 15, 2022
Hi Dody,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Incompatible
on July 14, 2022
Posted by: Mary E Pope
The box stated this cable modem router works with all major ISP's. I purchased it because my ISP is Cox. It is not compatible with Cox.
Response from netgear.comBy Consumer Affairs, July 15, 2022
Hi Mary,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. For a full list of compatible devices and their available approved firmware according to device including Cox, please visit these resources: https://kb.netgear.com/000061843/Which-NETGEAR-cable-modems-or-gateways-are-certified-by-my-cable-service-provider?language=en_US, and also: https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. For a full list of compatible devices and their available approved firmware according to device including Cox, please visit these resources: https://kb.netgear.com/000061843/Which-NETGEAR-cable-modems-or-gateways-are-certified-by-my-cable-service-provider?language=en_US, and also: https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com