Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
Works great!
on August 11, 2022
Posted by: Hals
Used this to replace my Comcast router/modem. Works great! No change to internet speed and easy to connect! Great value to get rid of Comcast monthly rental fee!
Written by a customer while visiting netgear.com
Customer Rating
5
Good service
on August 11, 2022
Posted by: Dyllan Reed
Basic trouble shooting and they were very nice and helpful
Written by a customer while visiting netgear.com
Customer Rating
5
Very satisfied with NETGEAR
on August 10, 2022
Posted by: Carolyn S Shetler
I had another NETGEAR that was damaged by a storm. I was very satisfied with that equipment so when I needed a new router/modem I purchased another NETGEAR.
Written by a customer while visiting netgear.com
Customer Rating
4
Good but not great
on August 10, 2022
Posted by: Randy Szmansky
The unit cuts out sometimes and also took 3 times to set up. Plus I can not get some of the lights to turn clear, they stay orange and that means that line doesn't work but it works. The good thing about it, is the wifi seems faster and the signal does reach a further distance.
Written by a customer while visiting netgear.com
Customer Rating
5
So easy!
on August 10, 2022
Posted by: Anonymous
This router/modem is a great option for anyone in their home/office. Once you have contacted an internet provider, the router/modem is super easy to set up and reaches all throughout a large house. Would recommend this to anyone looking to get wifi!
Written by a customer while visiting netgear.com
Customer Rating
3
Small house, poor coverage
on August 10, 2022
Posted by: John K
Still get spinning wheel despite fact that router is 20’ from tv.
Response from netgear.comBy Consumer Affairs, August 10, 2022
Hi John K,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great Cable Modem/Router
on August 9, 2022
Posted by: Joseph A Bortone
I’ve only had this device for a week but I’m an IT expert and this router is VERY good!
Written by a customer while visiting netgear.com
Customer Rating
5
Love it!
on August 9, 2022
Posted by: Kara C
So much faster than my previous router!! I didn’t know what I was missing!
Written by a customer while visiting netgear.com