Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
Net Gear Router
on August 14, 2022
Posted by: Ronald
All is working with the new router and I’ve updated my devices with the new password. I only wish my old Net Gear router would have lasted longer as it failed in a year.
Written by a customer while visiting netgear.com
Customer Rating
5
easy to set up sleek
on August 14, 2022
Posted by: Kay
love this modem router combo because it is so easy to set up and great to use. it matches my home perfectly
Written by a customer while visiting netgear.com
Customer Rating
5
Have had it for 4 years and it has been excellent
on August 14, 2022
Posted by: Jessica
I have been using this device for about 4 years and it has never stopped working. The set up is very easy and the support team very helpful. Highly recommend it.
Written by a customer while visiting netgear.com
Customer Rating
5
Nice and attractive
on August 13, 2022
Posted by: Johnny B.
Works great in the T.V. room and the office room. Very satisfied.
Written by a customer while visiting netgear.com
Customer Rating
5
Good modem, excellent c service
on August 13, 2022
Posted by: Idalia
I bought the modem because ours wasn’t working good, so far the product works better then the old one, I had problems connecting my TiVo n adapter, I called the TiVo they didn’t want to offer customer support because my product was older (even though I bought it with lifetime service) I called the cable company they couldn’t do anything neither, finally after 3 days of frustration I decided to call Netgear, the technician did everything possible to help and after a few unsuccessful attempts to access, she told problem was the TiVo n adapter being to old for my modem, everything else on my house was working with the new modem , she suggested to buy a wifi extender with a Ethernet port access do that TiVo adapter was used downstairs very far away from the modem, and it was the easy and fast solution. I’m very happy with Netgear customer service the girl was awesome, polite, attentive and very patient.
Written by a customer while visiting netgear.com
Customer Rating
5
Works Great!
on August 13, 2022
Posted by: Anonymous
Very impressed. Setup was easy and it works great!
Written by a customer while visiting netgear.com
Customer Rating
1
Wifi is very spotty
on August 12, 2022
Posted by: Mat Molloy
Bought this router to support my xfinity 300 mbps connection. Wired works great to get those speeds... however the wifi is absolutely terrible. I don't know what the issue seems to be but my connection always drops even when I'm right next to it.
Response from netgear.comBy Consumer Affairs, August 15, 2022
Hi Mat,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
Decent router but not what I was looking for
on August 12, 2022
Posted by: J. Daniel
I wanted a router that could handle VR at a decent rate, sadly it was not able to do it well. But otherwise it is a great router, very easy to set up with the app.
Response from netgear.comBy Consumer Affairs, August 15, 2022
Hi J. Daniel,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com