Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
Very good modem
on September 2, 2022
Posted by: Dennis Lin
easy-to-install and all-in-one, which is very convenient, and the Wi-Fi is stable while using.
Written by a customer while visiting netgear.com
Customer Rating
4
Ok, modem router
on September 2, 2022
Posted by: Anonymous
We purchased the “stronger” router as we have two floors and previously had some dead zones in the house. We hopes this would do the trick but it really didn’t.
The set up was very quick and easy and I like the ability to modify the router with an app. However having multiple routers due to having more than one location is not super easy to adjust.
Written by a customer while visiting netgear.com
Customer Rating
1
Complicated. Not user friendly
on September 2, 2022
Posted by: Steven scicchitano
Product hard to set up. Hard to connect to internert. Drops out and disappears from network easily. Woukd not buy this again. Nighthawk app is not helpful. Spent hours on this and finally gave up and reactivated older slower router.
Response from netgear.comBy Consumer Affairs, September 9, 2022
Hi Steven,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great service
on September 2, 2022
Posted by: Carol DeBiase
No issues using phone or TV’s. Computer works great also.
Written by a customer while visiting netgear.com
Customer Rating
5
Value , easy, support
on September 2, 2022
Posted by: Lisa carmine
Good value
easy set up
customer service support was awesome
easy set up
customer service support was awesome
Written by a customer while visiting netgear.com
Customer Rating
5
Great Router Service
on September 2, 2022
Posted by: Will Milvaney
This was a great router for our apartment, super easy setup and great service in all rooms.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy reliable
on September 2, 2022
Posted by: Missyann100
I’ve tried other wifi extenders. This one seems to be more reliable so I bought a 2nd one
Written by a customer while visiting netgear.com
Customer Rating
5
Worked well
on September 2, 2022
Posted by: Mer
Good router, easy to set up. Also gave me extra ethernet ports which we needed as we’d maxed out the other router
Written by a customer while visiting netgear.com