Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
1
Loses connection
on January 8, 2023
Posted by: Pencildn
This router/ modem loses internet connection. It loses it randomly and resets do not help. I have to manually access the modem and reset the fields that loses data.and since it is 12 months old there is ZERO support unless I want to pay for it. Never again a Netgear
Written by a customer while visiting netgear.com
Customer Rating
1
Bad
on January 8, 2023
Posted by: Anonymous
It has dropped the internet connection twice a day EVERY SINGLE DAY since the day I bought it. The drops are timed a little over 12 hours apart. And no, it's definitely not Cox. This thing sucks!
Response from netgear.comBy Consumer Affairs, April 6, 2023
Hi Roland,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great
on January 8, 2023
Posted by: Carrie
Love it! Super helpful after a long time trying to do it myself.
Written by a customer while visiting netgear.com
Customer Rating
4
My review is good
on January 8, 2023
Posted by: Anonymous
I don’t give out a five star review because I think there is always room for improvement
Written by a customer while visiting netgear.com
Customer Rating
5
works great
on January 7, 2023
Posted by: lhattbar
A nice upgrade from our previous router. We are not tech savvy, but it was pretty easy to install. The only thing we discovered was that we had to sync all our tv's and our copier to the new router.
Written by a customer while visiting netgear.com
Customer Rating
5
User friendly
on January 7, 2023
Posted by: Anonymous
This product is extremely easy to use and set up. I also love that you can set a guest password or sign in using a QR code
Written by a customer while visiting netgear.com
Customer Rating
4
Hope it works
on January 7, 2023
Posted by: Nakita Pairadee
I got the product, so far pretty easy to use, the app let me set it up but I have to wait for my apartment in order to make my wifi work.
Written by a customer while visiting netgear.com
Customer Rating
5
A great cable modem router
on January 7, 2023
Posted by: Jungseob Lee
I had to upgrade my cable modem router as I upgraded my internet speed (up to 400Mbps). This Netgear AC1750 modem/router does support this high speed and provides very stable network condition.
Written by a customer while visiting netgear.com