Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
5
Works better than more expensive predecessor
on December 22, 2019
Posted by: Len Kachinsky
The Netgear easily covers our 2000 sq foot house without an extender. No problems with losing internet like its predecessor Linksys router.
Written by a customer while visiting netgear.com
Customer Rating
5
Router
on December 22, 2019
Posted by: Jillebean78
Took a little while to get connected but once it did. It works great. Great product.
Written by a customer while visiting netgear.com
Customer Rating
5
Great Range
on December 22, 2019
Posted by: Sravan
Was considering getting a mesh router system for my house, but this router was more than enough for my needs. It has more than enough range and the signal strength is always great!
Written by a customer while visiting netgear.com
Customer Rating
1
Hard drive
on December 16, 2019
Posted by: Dan
I got Netgear for to the network hard drive capability, not at all what it actually does. Before you buy, check to see if you have one of the six hard drives compatible. Then the app is gone too, no longer supported.
Response from netgear.comBy NETGEAR Team, December 17, 2019
Hello,
Thank you for your review of this modem. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience and we are happy to help you through this. Please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
Thank you for your review of this modem. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience and we are happy to help you through this. Please reach out to us at Netgearteam@netgear.com with a link to your review and your device serial number and we will look into the support opportunities with you.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Bad Connection
on December 15, 2019
Posted by: Anonymous
This WiFi extender works for but it always disconnects by itself. Continues to disconnect my phone
Written by a customer while visiting netgear.com
Customer Rating
2
Modem Died at about 13 months
on December 9, 2019
Posted by: Jonwite
While working it was an ok modem/router. It did not have very good wifi coverage in my 2825 SF house. At 23 months the modem died. Since it has no ethernet input I could not even use it as a router. Very dissatisfied!
Response from netgear.comBy NETGEAR Team, December 9, 2019
Hello,
Thank you for your feedback on this product. We are sorry to hear that you had a difficult experience with this modem. NETGEAR backs its products with 90 days of technical support included to make sure that if you need any assistance with the setup and configuration you are covered. We also provide a 12-month hardware warranty on your product so that is any type of problem arises we can have it addressed.
I have linked more information to the warranty below: https://kb.netgear.com/1113/Warranty-Return-Policy
Thank you.
NETGEAR Team
Thank you for your feedback on this product. We are sorry to hear that you had a difficult experience with this modem. NETGEAR backs its products with 90 days of technical support included to make sure that if you need any assistance with the setup and configuration you are covered. We also provide a 12-month hardware warranty on your product so that is any type of problem arises we can have it addressed.
I have linked more information to the warranty below: https://kb.netgear.com/1113/Warranty-Return-Policy
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Where are the parental controls?
on December 5, 2019
Posted by: Tomc
Gender:Male
Length of ownership:1 year or longer
I have the night hawk app, but don’t have the parental features showing in my app. Please help!
Written by a customer while visiting netgear.com
Customer Rating
1
Slow speeds
on December 5, 2019
Posted by: Trader55
Gender:Male
Length of ownership:1 year or longer
As with the review from Anonymous from 5 days ago, I am experiencing a slowdown of internet speeds. Hooked directly to computer, I get downloads of 230+, through the modem they drop to 150 or less. I have checked every setting I can think of, but nothing has changed. Any advice would be appreciated.
Written by a customer while visiting netgear.com