Customer reviews from netgear.com
NETGEAR - Dual-Band Gigabit Router - Black
Average customer rating
4.7
(9,956 Reviews)
Rating breakdown 9,956 reviews
5 Stars
7,949
4 Stars
1,244
3 Stars
358
2 Stars
127
1 Star
278
40%of customers recommend this product.
(
19 out of
48)
Customer Reviews for NETGEAR - Dual-Band Gigabit Router - Black
Customer Rating
2
Disappointed
on January 31, 2023
Posted by: Keith Arnold
On day two I experienced a WI FI network outage requiring a Tec Service call to resolve and a sales pitch from the technician to purchase a Tec service plan. Over the next 7 days, have lost the WI FI network three times requiring powering down the router and restarting. Now I am getting emails from Netgear pitching network security plans. This router does not have the range of my previous router.
I want and expect a router that doesn't need Tech service or lose the WI FI network. Currently in the process of replacing this router with one from the same manufacturer as my previous router.
I want and expect a router that doesn't need Tech service or lose the WI FI network. Currently in the process of replacing this router with one from the same manufacturer as my previous router.
Written by a customer while visiting netgear.com
Customer Rating
5
Wham Bam Easy Setup
on January 31, 2023
Posted by: Joel Hunt
Easy to set up. Just download Nighthawk app and follow the easy step by step instructions. Working great and fast internet. Good wifi range in the house as well.
Written by a customer while visiting netgear.com
Customer Rating
5
Strong Router
on January 31, 2023
Posted by: Tocowarranty
This router was strong enough for even the highest demands of our business
Written by a customer while visiting netgear.com
Customer Rating
4
Router review
on January 31, 2023
Posted by: Larry Lacoste
Easy setup. When minor glitch occurred Tech Support was great.
Written by a customer while visiting netgear.com
Customer Rating
1
Frustrating
on January 31, 2023
Posted by: Rebecca Loy
Will not connect to my devices. I have rebooted, reset and reloaded this thing at least 4 times. It will NOT connect to my internet. I have no TV, no tablet or computer. It has hooked up to my phone, my wireless speaker and (apparently) some wifi enabled light bulbs in the basement. I have visited all the websites suggested to fix it and called my internet provider to make sure they didn't need to do something. I am at a loss.
Response from netgear.comBy Consumer Affairs, February 1, 2023
Hi Rebecca,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Affordable, Effective
on January 30, 2023
Posted by: Peter Friend
Highly recommend this router - won’t break the bank, and works reliably…Netgear customer help is 2nd to none in helping you with initial set-up and, if needed, troubleshooting…!
Written by a customer while visiting netgear.com
Customer Rating
3
Eh
on January 30, 2023
Posted by: W.L.G.
It seems to be working ok. The night hawk app needs me to sign in over and over again when changing settings and we had some connection issues but I'm not sure if that was the modem or the isp so I won't fully blame them.
Written by a customer while visiting netgear.com
Customer Rating
5
Would highly recommend
on January 30, 2023
Posted by: Melissa Stotridge
So glad we bought this extender! My signal went from dropping consistently in the bedroom to know you can get signal all around the house. Absolutely love it and would highly recommend!
Written by a customer while visiting netgear.com