Customer reviews from philips.com
Philips Sonicare - PowerUp Electric Toothbrush - Orange
Average customer rating
3.1
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
17
4 Stars
6
3 Stars
3
2 Stars
3
1 Star
16
51%of customers recommend this product.
(
21 out of
41)
Customer Reviews for Philips Sonicare - PowerUp Electric Toothbrush - Orange
Customer Rating
1
Good toothebrush but disappointing
on March 29, 2015
Posted by: Damsr
Gender:Male
I bought this toothbrush in January it lasted until March and it just quite working all together which was very disappointing. Other than that it was a good product. Most likely will not buy another Philips product. The toothbrush I replaced was a competitors which lasted over two years. I was going to start with this cheaper one and move up now I will have to find something else.
Pros: did a good job liked it
Cons: only lasted two months
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Going back to E-Series
on September 5, 2013
Posted by: jondane
Gender:Male
Not what I expected from Sonicare at all. I will go back to the E-Series model.
Pros: portability
Cons: loud, uncomfortable
No, I would not recommend this to a friend.
Response from philips.comBy VK, Philips WebCare Team, September 10, 2013
Hello,
We are sorry to hear about your recent experience. Please click on the support link given below for troubleshooting steps:
http://www.usa.philips.com/c/electric-toothbrushes/powerup-1-mode-hx3631_03/prd/en/;jsessionid=70D940B5097F9D740DAFA11CC144580B.app121-drp1?t=support
If the assistance provided in the product support page does not work, we would kindly recommend that you contact the Philips customer care team on the link below:
http://www.support.philips.com/support/contact/contact_page.jsp;jsessionid=BFD93C04103370C9F956D7CF1BB77EF9.app107-drp1?userLanguage=en&userCountry=us&_requestid=927925
We are sorry to hear about your recent experience. Please click on the support link given below for troubleshooting steps:
http://www.usa.philips.com/c/electric-toothbrushes/powerup-1-mode-hx3631_03/prd/en/;jsessionid=70D940B5097F9D740DAFA11CC144580B.app121-drp1?t=support
If the assistance provided in the product support page does not work, we would kindly recommend that you contact the Philips customer care team on the link below:
http://www.support.philips.com/support/contact/contact_page.jsp;jsessionid=BFD93C04103370C9F956D7CF1BB77EF9.app107-drp1?userLanguage=en&userCountry=us&_requestid=927925
Written by a customer while visiting philips.com
Customer Rating
1
Hurts teeth
on April 14, 2014
Posted by: Laura85
Gender:Female
I'm usually easy to please, but did anyone actually brush their teach with this tooth brush before they put it on the market? I've used other lower priced electric toothbrushes before, and have never had any problems. This is my first experience with sonicare and I'd like to try one of their better products, this was sort of my test to see if it might be worth the money. Honestly, I'm afraid to now. It felt like this tooth brush was going to chip my teeth. Very disappointed.
No, I would not recommend this to a friend.
Response from philips.comBy VK, Philips Webcare, April 17, 2014
Hello, we’re sorry to know about your recent experience with our Philips Sonicare PowerUP Battery Toothbrush. Quality is important to our brand and we take any incident very seriously. In this instance, we’d request you to contact our Consumer Care Team on 1-800-682-7664, Monday – Saturday 9:00 AM – 9:00 PM EST, Sunday 9:00 AM – 6:00 PM EST, Excluding Major Holidays. You can also chat with them by visiting this link: http://bit.ly/1hXpiUF, our Consumer Care Team will be happy to assist you. Thanks.
Written by a customer while visiting philips.com
Customer Rating
4
It's better than a Manuel
on September 7, 2013
Posted by: Edgarlee91
Gender:Male
I bought this brush 3 days ago at cvs love it. I can deffinatley see a difference in my teeth never going back to a regular toothbrush thanks sonicare for making it affordable.
Cons: didnt like how it felt when it hit my tooth
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Wasn't sure, but...
on February 13, 2015
Posted by: pattiboy
Gender:Male
I bought one of these a while ago, and yes, it's a shaker, and I wasn't sure about it at all. After using it for 6 months when the hygienist wanted to see me every 4 months, I went in and she said my teeth and gums looked "perfect". That's a far cry from "need to see you sooner than 6 months". It does take some getting used to, but once you do, it's benefits are noticeable.
Pros: cleans teeth, avoids additional dental visits
Cons: it's a shaker.
Written by a customer while visiting philips.com
Customer Rating
2
Can't repalce AA batteries
on November 14, 2015
Posted by: FIM1UR12
Gender:Male
No instructions with product or online on how to replace the AA batteries. Can't remove the battery holder. NO MANUAL ONLINE.
Pros: none
Cons: see above
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
4
This product is easy & quick
on October 17, 2013
Posted by: CASSIE
Gender:Female
Very versatile & easy to use. Not too heavy. It cleans very well & quickly too. Highly recommend, should come w/ a carrying case though.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Drains my alkaline batteries in two days
on December 10, 2016
Posted by: Ncnc
Gender:Male
I actually like the way this sonic brush cleans my teeth but after 2 uses or idle for 4-5 days I go to use it and the batteries are drained completely and I need to replace them. Unfortunately I don't have a receipt to exchange it. Can support do anything for me?
Pros: brushes well
Cons: drains battery after 2 uses
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com