Customer reviews from philips.com
Philips Sonicare - PowerUp Electric Toothbrush - Orange
Average customer rating
3.1
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
17
4 Stars
6
3 Stars
3
2 Stars
3
1 Star
16
51%of customers recommend this product.
(
21 out of
41)
Customer Reviews for Philips Sonicare - PowerUp Electric Toothbrush - Orange
Customer Rating
1
Not as Good as Previous Battery Operated Model HX3351
on February 12, 2017
Posted by: ntuitive1
Gender:Female
I can't believe they replaced the previous battery operated model with this garbage. I agree with all the other negative reviews here. The brush head bangs against your teeth no matter how you use it and I can't get it all the way to the back without a struggle, not to mention how it buzzes loudly in my jaw. I have a small mouth so don't tell me I'm not using it right. Plus it's so loud I can't use it when my husband is asleep or it wakes him up! It vibrates so much it makes me nauseous and I am going to get vertigo for sure (like a previous reviewer said). The previous model was perfect. I've had mine for years, in fact it still works I just thought this might be an upgrade. Too bad it's not. Now I can't find the old model online anywhere for less than $100, probably because the sellers know it's rare. I think this new version is a ploy to get people to buy the more expensive models. It's not going to work with me, though. I don't like being let down and then manipulated. Sell an honest product and don't anger customers!
Pros: cheap
Cons: much worse than previous model, buzzes like a saw in your ear, so loud it will wake up everyone in the house, vibrates so much it can be annoying, head is large for small mouths
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Bring back the old style
on March 31, 2018
Posted by: Jrakowski
Gender:Female
[This review was collected as part of a promotion.] We have used the older model sonicare battery operated toothbrush for years and loved it. No charger to mess with, great for travel etc. This newer one is just not the machine the old one was. I am so disappointed that they discontinued it. Might have to find space for a charger and buy a plug in model. Super disappointed.
Cons: loud don't love the design of it. not the quality
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
BAD Design!!!!
on July 22, 2016
Posted by: Tinaaa38
Gender:Male
This is the worst Sonicare toothbrush ever designed! PLEASE bring back the HX3351 Xtreme AA battery operated toothbrush. The HX3351 was very superior product and the ability to use common AA batteries was a great idea. We all have too many rechargeable items cluttering our homes, our toothbrush should not be one of them. Believe me the HX3351 Xtreme toothbrush gets a solid rating of 10 stars.
Pros: uses aa batteries
Cons: bad design; neck is too short and stocky.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
3
this product is not as good as the extreme battery tootbrush model it replaced.
on December 1, 2016
Posted by: grandpabrian
Gender:Male
work ok, but it is not a good as the extreme battery toothbrush model it replaced, with the standard old style brush heads. new and improved isn't always better.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Was good until.....
on November 5, 2018
Posted by: Vee07
The toothbrush gave a good clean, until the batteries needed to be changed. When I replaced it with new batteries, it didn't turn back on. I tried everything and the toothbrush was inoperable. I'm sure the other sonicare products are great; however, this toothbrush is not reliable. It lasted about 2 months before completely giving out/malfunctioning.
Cons: needs battery replacement regularly.
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, November 7, 2018
Hi there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Our Philips Sonicare PowerUp comes with a one-year warranty, plus an additional six months if the product is registered. Your complete satisfaction is extremely important to us and we would like to learn more about your issue. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative. Be sure to reference this review & have your Sonicare product handy so that we can better assist you.
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-682-7664
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Our Philips Sonicare PowerUp comes with a one-year warranty, plus an additional six months if the product is registered. Your complete satisfaction is extremely important to us and we would like to learn more about your issue. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative. Be sure to reference this review & have your Sonicare product handy so that we can better assist you.
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-682-7664
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Customer Rating
5
Awesome Toothbrush
on August 10, 2014
Posted by: Christina2014
Gender:Female
This is an excellent toothbrush! Highly recommend!
Pros: works better than other b.o. toothbrushes., dentist clean feeling, whitens, strong vibration/powerful, small brush head for tight areas, mouth feels healthy, turns off after 2 minutes of use
Cons: plastic back of brush head can hurt teeth when on, no gentle mode
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
worst toothbrush
on November 19, 2017
Posted by: Disappointed101
Gender:Female
I love my sonicare extreme model for many years, but couldn't find it anymore. Tried this power up. It rattled my head so hard that I had headache and dizziness after one use. I now use it to clean tile grouts. Why did you discontinue the extreme? That was the best toothbrush Ever.
Pros: none
Cons: rattled so hard that made me feel sick
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
5
Travel brush
on September 19, 2013
Posted by: RLFF
Gender:Female
Perfect for travel when you don't want to carry your charger (our other brushes are old & don't hold much of a charge anymore).
It just takes 2 AA batteries, so super simple.
Love it.
Pros: easy use
Cons: no 30-second timer
I would recommend this to a friend!
Written by a customer while visiting philips.com