Customer reviews from mrcoffee.com
Mr. Coffee - Versatile Brew 12-Cup Coffee Maker
Average customer rating
3.7
(164 Reviews)
Rating breakdown 164 reviews
5 Stars
87
4 Stars
20
3 Stars
10
2 Stars
13
1 Star
34
68%of customers recommend this product.
(
104 out of
152)
Customer Reviews for Mr. Coffee - Versatile Brew 12-Cup Coffee Maker
Customer Rating
3
Stopped brewing
on May 9, 2016
Posted by: Grant
from Texas, United States
A few days ago, our BVMC-DMX85 suddenly quit in mid-brew. It still won't work, even though the power is on. Anyone have thoughts or similar experiences?
Response from mrcoffee.comBy Mr.Coffee, Customer Service, May 13, 2016
Sorry you are having trouble with your DMX85 and we'd like to do what we can to help. Try unplugging your coffeemaker for at least 3-5 minutes. This will allow your coffeemaker to reset itself. If you are still unable to start your brew process, please call us at 800-672-6333. Our coffee specialists will be more than happy to assist you and are here Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Good coffee maker with a few issues.
on May 15, 2016
Posted by: mattmkett
from Loveland, CO, United States
Gender:Male
Not sure why so many people are having issues with this coffee maker. Mine functions within specs and makes a pot of coffee in 5 to 8 minutes depending on how much I make. I do agree with other owners that there are a few design flaws. One, the condensation in the warming reservoir. That thing gets moldy and nasty if you don't clean daily or leave the lid open. Two, it has a balance problem on the right side corner just in front of the warmer. Its one wobbly coffee maker, but I solved this by putting the instruction manual under it, perfect for shimming! Three, sometimes the valve on the filter container doesn't close and coffee goes everywhere, then again, I've never owned and brand of coffee maker that didn't do this from time to time. My BIGGEST issue is the pump. Maybe your engineers could put a 2 or even a 3 hp pump in the coffee maker so all the grounds are actually being used. Anything to increase the amount of water flow, too much coffee going to waste! Pump needs MORE power! Please put a better pump into your coffee makers!
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
They won't accept the truth, call it profanity.
on July 24, 2016
Posted by: jimbo49
from Niles, MI
Gender:Male
Will not auto brew. Turns off. Will not regular brew. Turns off. You can turn on 50-100 times to get a pot. Worst coffeemaker I have ever had. I gave one star, because I have to.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, July 29, 2016
We're sorry to hear you're having issues with DMX85-RB brewer and would like the opportunity to restore your faith in our products and our brand. We encourage you to give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Talk to you!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Office Coffee Maker
on August 12, 2016
Posted by: mesheme
from Walnut Creek, CA, United States
Gender:Female
This product has worked great in our office setting. We brew about 3-4 full pots of coffee each day. We use the delay brew button to have coffee ready for us when we arrive in the morning. The only issue or improvement I would have is the ability for the coffee maker to stay on to keep the coffee hot rather than it shutting off after it has brewed for some time.
Written by a customer while visiting mrcoffee.com
Customer Rating
4
No real problems
on August 17, 2016
Posted by: Pollycakes
from Maine, United States
Gender:Female
I enjoy my coffee pot and the hot water dispenser. The biggest problem I have is finding the instruction manual online! I would like to see how I am suppose to clean it! I've searched under everything I can think of and still no manual. Please advise.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Horrible coffee maker try other models
on August 27, 2016
Posted by: Colrj
from VA, United States
Gender:Female
I bought this to replace an old mr coffee that I loved. But this one is so hard to pour water into tank, the beep now goes off a couple minutes into brewing not when complete and the water knocks the filter half the time getting grounds into the coffee
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, September 14, 2016
We appreciate your feedback, value you and believe in our products. Please give us a call at 800-672-6333 so that we can find another option for you. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Talk yo you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Great machine, but with a few flaws
on September 18, 2016
Posted by: Lurch
from Knoxville, TN
Gender:Male
This machine works well overall, but has a few design flaws... water reservoir difficult to poor into, carafe difficult to get all liquid our due to its design, you have to open both lids to ensure universal drying (even if you don't use both features), and it would be great if I could turn off that coffee ready alarm...
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, Customer Care, September 22, 2016
We appreciate your feedback! The DMX85 multi-tasking coffee maker does more for all the tastes in your house. Programmable features are convenient to set brewing options for the coffee lovers in the house, like Delay Brew and Brew Strength Selector. We would love to ensure that you are completely satisfied with your purchase. Call us at 1-800-672-6333 so that we can sort this out for you. We're here Monday - Saturday 9am - 6pm EST. We are looking forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Awful machine
on October 26, 2016
Posted by: Vmpatte
from Alpine Al
Gender:Female
AWFUL. MACHINE. WANTS TO DO CLEAN CYCLE AFTER BREWING HAS STARTED. LEAKS WATER AND IS NOT OVERFILLED. TOO MUCH WORK WITH THIS MACHINE TO GET A POT OF COFFEE.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, October 26, 2016
Our coffeemakers are made for easy use and convenience. Please give us a call at 800-672-6333 and one of our customer service reps will be happy to take care of you. For your convenience, we are available Monday - Saturday, from 9am-6pm, EST. We look forward to speaking with you!
Written by a customer while visiting mrcoffee.com