Customer reviews from mrcoffee.com
Mr. Coffee - Versatile Brew 12-Cup Coffee Maker
Average customer rating
3.7
(164 Reviews)
Rating breakdown 164 reviews
5 Stars
87
4 Stars
20
3 Stars
10
2 Stars
13
1 Star
34
68%of customers recommend this product.
(
104 out of
152)
Customer Reviews for Mr. Coffee - Versatile Brew 12-Cup Coffee Maker
Customer Rating
2
Quality product? Nope!
on April 23, 2016
Posted by: Steevo
from TX, United States
Gender:Male
I'm not going to into all the disadvantages of the design of this machine. I think the other reviewers have hit the design issues spot on. My issue is with the actual quality of the product.
My machine is only 3 months old and will not brew even a half pot of coffee before shutting itself off. Forget about using the brew timer as it is completely unreliable especially when the machine shuts itself two minutes into the brewing cycle.
I've always had mr coffee machines but replaced my last one because of quality issues and will be replacing this one as well now. Want to bet that it won't be with another mr. Coffee machine?
My machine is only 3 months old and will not brew even a half pot of coffee before shutting itself off. Forget about using the brew timer as it is completely unreliable especially when the machine shuts itself two minutes into the brewing cycle.
I've always had mr coffee machines but replaced my last one because of quality issues and will be replacing this one as well now. Want to bet that it won't be with another mr. Coffee machine?
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Service, Mr Coffee, May 9, 2016
The last thing we want is for you to be disappointed in your DMX85. I am confident that one of our Coffee Specialists can help you with this and get you back to brewing a full pot of tasty coffee. Please give us a call at 800-672-6333.We are here Monday-Saturday 9am-6pm, Eastern. Talk to you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Best Machine On The Market
on January 12, 2015
Posted by: Julie2727
from Port Chester, NY, United States
Gender:Female
I purchased this machine as a gift for my daughter. She raved about and when my own coffee maker broke, I did not hesitate to purchase this one for myself. It is perfect. Just the right amount of coffee, the hot shot station is a life saver, and the coffee is hot, hot, hot. Great value for the price too!
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
EXCELLENT PRODUCT
on November 11, 2014
Posted by: Patch
from Rochester, NY, United States
Gender:Male
Bought it for my office and it is great. Makes coffee fast and keeps it hot for that delayed 2nd cup.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Swing, and a miss!
on April 5, 2016
Posted by: Mike in Tx
from Boerne, TX
Gender:Male
Gents, this is some poor quality control on this model. Although I agree with many of the criticisms, thought I would add my own new one. My carafe broke. The glass just sorta fell out of the handle/rim when I was cleaning the inside with a sponge brush. Of course, a million pieces and all that goes into cleaning that up along with a few drops of blood. My point is that you have a reputation for quality and your reputation is being damaged. I hope that you are firing someone over the poor models coming out lately.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr Coffee, Customer Service, April 14, 2016
I am sorry to hear about your dissatisfaction with the carafe for your DMX85. It is our goal to provide you with the best possible experience. We would like for your to give us a call so that we can speak with you personally. We can be reached at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Talk to you soon!
Written by a customer while visiting mrcoffee.com
Posted by: zerfoman
from Tarpon Springs, FL, United States
Gender:Male
Verified Purchase:Yes
Have had this for a few weeks now and so far it has performed great. Finally a cup of coffee that comes out hot and stays HOT! Am very pleased with this product and sure hope it keeps working.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Posted by: Mandie 65
from Wichita, KS, United States
Gender:Female
Verified Purchase:Yes
I bought this coffee pot a few weeks ago , love it. I was kinda disappointed I didn't get the Mr. Coffee cup shown in picture.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Posted by: Samurai
from PA, United States
Gender:Male
Verified Purchase:Yes
Bought this over a month ago and love it! Great quality of coffee brewing as usual from Mr Coffee. The hot water dispenser allows you to turn it on and then walk away and not worry about it or having to shut it off when you are busy doing other things. It will stay warm for awhile. Only drawback is when it auto shuts off, you must actually make coffee again at 2 cups. The older machines all you had to do was turn it on again and it would keep it warm 2 more hours. My wife and I have different wake up schedules so trying to reset the auto timer is not convenient.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
The Worst Ever
on September 7, 2016
Posted by: teresafc
from Donalsonville, GA, United States
Gender:Female
I bought this months ago. I hate it!, but lost my receipt and no longer have the box (never expected to use it since I love my Mr. Coffee products) I have Frappe machine, Latte Machine, Barista and a Mr Coffee Keurig. I love them all, and they have always been great when I am ready to use them.
This coffee pot is the worst I have ever bought and I always buy Mr Coffee product. I bought this to replace the one that lightening flew through the window and attacked.. I started to buy a cheaper pot like I had and a burr mill grinder, but thought this coffee maker may be nice. Sooo- wrong. I'll just wait until the end of the year to replace it, don't know if I will go with Mr Coffee the next time.
This coffee pot is the worst I have ever bought and I always buy Mr Coffee product. I bought this to replace the one that lightening flew through the window and attacked.. I started to buy a cheaper pot like I had and a burr mill grinder, but thought this coffee maker may be nice. Sooo- wrong. I'll just wait until the end of the year to replace it, don't know if I will go with Mr Coffee the next time.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, September 20, 2016
Thank you for your feedback! We appreciate you being a loyal Mr. Coffee fan and we would like to turn this experience with the BVMC-DMX85-RB coffee maker around for you! The BVMC-DMX85-RB comes with a variety of features and benefits that are sure to compliment your kitchen. Call us at 1-800-672-6333 so we can sort this out and learn more about your experience. We are here Monday - Saturday 9am - 6pm EST. We are looking forward to assisting you!
Written by a customer while visiting mrcoffee.com