Customer reviews from mrcoffee.com
Mr. Coffee - Versatile Brew 12-Cup Coffee Maker
Average customer rating
3.7
(164 Reviews)
Rating breakdown 164 reviews
5 Stars
87
4 Stars
20
3 Stars
10
2 Stars
13
1 Star
34
68%of customers recommend this product.
(
104 out of
152)
Customer Reviews for Mr. Coffee - Versatile Brew 12-Cup Coffee Maker
Posted by: Babe
from West Sand Lake, NY
Gender:Female
Verified Purchase:Yes
We purchasedthis as a replacement. So far I am pleased except it is had to put water in both sides without moving it forward, a small matter.
Like the water side as my husband like hot chocolate (he is disabled) and it is nice to use for that or tea.
Like the water side as my husband like hot chocolate (he is disabled) and it is nice to use for that or tea.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Posted by: Gjohnson
from Oklahoma City, OK, United States
Gender:Male
Verified Purchase:Yes
We got our Mr. Coffee about a month ago and I love all the features and the fact I can make hot chocolate for my kids at the same time that I have coffee made. I love this product and will continue to buy Mr. Coffee products.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Posted by: HSimms
from Philadelphia
Gender:Male
Verified Purchase:Yes
I bought this unit about a month ago, and it is working great so far. I do like the features and control buttons better than my previous Mr. Coffee unit. I recommend it.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Poor design
on February 27, 2016
Posted by: Papabear
from Virginia
Purchased this maker to replace a 2 year old GE brand when filling reservoir to make coffee water escaped into smaller reservoir overfilled no matter what you tried after 2 weeks when making a fresh pot maker would beep after 2 cups and shut off kept turning on after 30 restarts finally got a fresh full pot very disappointed as I love my coffee returned to store
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Care, Mr. Coffee, March 1, 2016
We're happy to hear that you were able to resolve this in the best and quickest way possible. We would like the opportunity to change your experience with this coffee maker, and encourage you to give us a call at 1-800-672-6333 between the hours of 9am and 6pm Eastern, Monday-Saturday.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Not working
on February 28, 2016
Posted by: Will515
from Iowa
Gender:Male
I have been using this for about 2 months and it doesn't work anymore. If I put in 12 cups, it will Brew about one cup and then stop. Tried cleaning and it doesn't fix the problem
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Care, Mr. Coffee, March 3, 2016
We apologize that this has happened, and we want to do what we can to get you back to brewing as soon as possible. Please reach out to our Customer Care Team via our Live Chat option located on the right side of your screen after clicking the Service and Support tab. Our chat agents are here to assist you Monday-Saturday, 9am-6pm Eastern. We look forward to fixing this for you.
Written by a customer while visiting mrcoffee.com
Posted by: Nowey
from Bridgeport, NY, United States
Gender:Female
Verified Purchase:Yes
I love my new coffee maker. It has the hot water feature on it too. I like the fact that can get coffee and hot water from one appliance. Great buy!
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Not a happy customer, true rating zero
on April 9, 2016
Posted by: Disappointed in Tx
from Corpus Christi, TX, United States
Gender:Female
Very dissatisfied, my mom cannot afford to throw good coffee away because she cannot turn the warmer back on
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Service, Mr Coffee, April 28, 2016
Thanks for sharing your feedback. This coffee maker does include a 2-hour automatic shut-off feature. If you're only going to be drinking a few cups of coffee during that time, we recommend making less than a full pot. You can always brew more later, and you won't have to worry about wasting any coffee. We do have a selection of switch models, which do not include the auto shut-off feature. You can view them here:
http://bit.ly/1Oy5det
http://bit.ly/1Oy5det
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Many poor feaures
on April 12, 2016
Posted by: lyste
from Chico, CA
Gender:Female
The hole isn't big enough to pour the water into. The arm for the basket folds down the filter and gets grounds in your coffee, the lid does not stay attached to the pot. Worst thing is resetting it after the timer goes off. This is the main feature I wanted. Also, the hot water dispenser sprays and burns you. I wish I would have read these reviews before purchasing! Always used Mr. Coffee products in the past without a problem.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Service, Mr Coffee, April 28, 2016
I understand your concern, and we welcome your feedback. Please allows us to restore your faith with Mr. Coffee by giving us a call at 800-672-6333. We look forward to helping you, and are here Monday-Saturday 9am-6pm, Eastern.
Written by a customer while visiting mrcoffee.com