Customer reviews from mrcoffee.com
Mr. Coffee - Versatile Brew 12-Cup Coffee Maker
Average customer rating
3.7
(164 Reviews)
Rating breakdown 164 reviews
5 Stars
87
4 Stars
20
3 Stars
10
2 Stars
13
1 Star
34
68%of customers recommend this product.
(
104 out of
152)
Customer Reviews for Mr. Coffee - Versatile Brew 12-Cup Coffee Maker
Customer Rating
1
Poor quality. Disappointed
on September 3, 2016
Posted by: Mamaneedscoffee
from Wisconsin
Gender:Female
I received this model as a gift - A Mr. Coffee was on my wish list to replace my old one. Started working ok, but had a couple of times where water overflowed the brew basket. Then machine would shut off for no reason. Now it shuts off every 2 minutes or so. Clean it periodically, but this has not helped. What a waste. Don't like the idea of having to throw this away. Mr. Coffee's have always lasted - not this model. I see I am not alone. Design team - small suggestion... please make the water reservoir so it is easier to pour water into, very small open area.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, September 20, 2016
Thank you for bringing this to our attention! As the DMX85 coffee maker brews and the heavenly aroma of coffee fills the air, a rich-tasting cup can be poured before the cycle finishes with Grab-A-Cup Auto Pause. If you prefer tea, hot cocoa and other instant beverages just need to press a lever for hot water on the spot. It's also ultra convenient for instant oatmeal, Mac & Cheese cups, instant soups and more. No kettle, no boiling! There's no better way to Experience the taste. We would love turn this experience around for you! Please contact us via Live Chat, or by phone at our toll free number 1-800-672-6333 Monday - Saturday 9am - 6pm EST. Thank you!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Disappointed
on September 17, 2017
Posted by: rema416
from Hopewell Junction, NY, United States
Gender:Female
I bought this coffee maker less than a year ago and all of the suddent it stopped brewing. The light is blinking but it does not do anything.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, October 11, 2017
Oh no! Thank you for taking the time to post a review. We appreciate your feedback and would love to get you back to brewing. Please contact us via live chat on our website. Agents are available Monday-Saturday 9am-6pm EST. We look forward to chatting with you.
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Mr. coffee versatile brew 12-cup programmable coff
on June 1, 2019
Posted by: Mary1861
from Barnardsville NC
Gender:Female
[This review was collected as part of a promotion.] We needed a new coffee pot so we decided to buy a Mr. coffee brand since its a well known and trusted brand. Also we found this one that has a hot water dispenser in which we had never tried before. This is the perfect coffee pot for making your morning coffee and breakfast all at the same time. The hot water dispenser can be used for oatmeat which is what I use it for but also hot cocoa, tea, soups or other instant foods. Also if you forget to turn the maker off you don't have to worry about it being it automatically shuts off after 2 hours. This is recommended for anyone especially those on the go.
Response from mrcoffee.comBy Consumer Care , March 16, 2021
Thank you for leaving such a nice review about our Mr. Coffee® Versatile Brew 12-Cup Programmable Coffee Maker and Hot Water Dispenser. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Mr. Coffee!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
We love this one!!
on April 20, 2015
Posted by: Dottie72
from Fulton KY
Gender:Female
We are thoroughly enjoying this appliance and are particularly pleased that it lives up to the claim that the coffee stays hot!!
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Great features, user friendly, solidly built
on May 30, 2015
Posted by: 1folgers
from Wisconsin, United States
Gender:Female
I was given an offer too good to refuse at perfect time when thinking time to replace previous programmable 12 cup Mr. Coffee. I really like the hot water I use for my oatmeal and tea at least once a day. Micro gets a further rest with the coffee staying hot so I don't always have to "nuke" it to be temp I prefer. The lids on both areas are thicker and rest on an inside ridge keeping condensation from rolling down the back of coffeemaker.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Less than a year and stopped working :(
on February 10, 2016
Posted by: Marisa
from Whittier, CA, United States
Gender:Female
This was a gift for my birthday and it suddenly stopped brewing as of 2 days ago- I checked everything and it doesn't work :( the water dispenser works fine but the most important feature does not :(((((((
Response from mrcoffee.comBy Customer Care, Mr. Coffee, February 15, 2016
We're sorry that this has happened, and we want to make this right for you. Please reach out to our Customer Care Team at 1-800-672-6333, so that we can get you back up and brewing as quickly as possible. We are here for you Monday-Saturday, 9am-6pm Eastern. We look forward to resolving this for you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
cheap carafe and bad design
on June 6, 2016
Posted by: ssym
from Lindsay, CA, United States
Gender:Female
I have had this for about 3 months and only used it 5 times so far, yet I am looking for my second replacement carafe already. I agree with everyone else about the poor design. I have noticed that the coffee looks murky also, I wonder if my brewer is turning off halfway threw the brewing cycle as others have stated. I am obviously very disappointed with this coffeemaker. I thought I was buying the higher end model, but this maker is awful.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, June 14, 2016
I'm sorry for any trouble you've had with your DMX85 and we can certainly get you back up and running. Please call our coffee experts at 800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Thanks!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Completely Disappointed
on July 11, 2016
Posted by: Sahar
from Soldotna, AK, United States
Gender:Female
Got this Coffee maker as a gift from my 12 year old son who worked to earn the money to buy me it, I've had nothing but problem after problem until finally it stopped working. First problems were with it not brewing a whole pot, then it burnt my pot of coffee, it brewed 4 cups of coffee then shut off and started beeping, then today was the last problem I filled it up as I normally do everyday with water then added my coffee grounds and hit the power button then walked off waiting for my coffee to brew. Came back 10-15 minutes later and the power light was flashing on the. Off with no coffee in the pot. It no longer works period. It gets power but nothing happens when it's on. I'm completely disappointed knowing my son spent his hard earned cash on something that's doesn't work for more then a couple of months.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, July 19, 2016
We're sorry for any trouble you've had and we would like to see what we can do to assist you. Please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Thanks!
Written by a customer while visiting mrcoffee.com