Customer reviews from mrcoffee.com
Mr. Coffee - Versatile Brew 12-Cup Coffee Maker
Average customer rating
3.7
(164 Reviews)
Rating breakdown 164 reviews
5 Stars
87
4 Stars
20
3 Stars
10
2 Stars
13
1 Star
34
68%of customers recommend this product.
(
104 out of
152)
Customer Reviews for Mr. Coffee - Versatile Brew 12-Cup Coffee Maker
Customer Rating
5
The Best Coffee Brewer I Ever Owned
on June 16, 2015
Posted by: SusieQ71561
from Levittown, NY, United States
Gender:Female
I have been through more Coffee Brewers then any one person. I just could never find one that either made REALLY HOT COFFEE or that the water didn't have a funky taste. TILL NOW. I absolutely love this Brewer. It is so easy to make your coffee whether it be 3 cups or all 12. I know some people dislike the beep noise at the beginning when its finished brewing and end of the brewing cycle and also when it turns off but to me I happen to find it a reminder that I have a great cup of coffee waiting. I also love the little water station on the side. I make a lot of cup of soup so that comes in handy as it also makes nice hot water for tea. For such an inexpensive Brewer with a lot going for it you can't go wrong.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
poor product
on April 9, 2015
Posted by: seth
from North Carolina, United States
Gender:Male
the coffee maker was only 3 months old and started leaking
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, April 10, 2015
Thank you for sharing your comments, Seth. Your feedback is very important to us and I'd like to try and help. This coffee maker does carry a 1 year limited warranty, and our Mr. Coffee specialists will be happy to help you. Please call us at 1-800-672-6333. We are open Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Great concept, poor execution...
on July 10, 2015
Posted by: Frustrated1234
from Sausalito, CA, United States
Gender:Male
We bought four of these for our guest rental cottages, and loved the idea, especially the hot water station - much quicker than heating water in a kettle on the stove. Unfortunately, we've had to return them all as they have all had the coffee water tank clog. As a handy guy, I tried to take one apart to remove the clog, but was stymied by inaccessability - no dice. I tried flushing the water tank while upside down, but it seems the grounds have made their way deep into the heater.
Why every coffee maker doesn't come with a screen to prevent this is a mystery.
Here's my other gripe - the coffee pot itself. The lid isn't very secure, so invariable falls off when pouring the last cup or two, and the silly plastic top adds an internal rim, so it takes an absurd waste of water to clean out the pot - there's always some coffee, soapy water, or coffee grounds from a spillover left in the pot unless I turn it upside down and use the sprayer. Rediculous. The product designers should be sent back to school.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, July 11, 2015
It certainly sounds like your brew stations are not living up to the high expectations we hold for our products here at Mr. Coffee. I understand that you have already returned the brew stations, but we would still like to address your concerns and help you to find a new coffee maker that you'll be proud to use in your rental cottages. Please give us a call at 1-800-672-6333. We appreciate your feedback and we look forward to hearing from you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
great features - none
on January 8, 2016
Posted by: elderly one
from South Bend, IN, United States
Gender:Male
this maker has no reheat feature, the water pan will not drain completely. t he brew timer quit working and it will not make coffee. I have had this out of the box and in use about two weeks. now I have no coffee!!!!!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Care, Mr. Coffee, January 16, 2016
We're very sorry that this has happened, and we want to see what we can do to make things right. Please reach out to Mr. Coffee Customer Service at 1-800-672-6333, so our coffee specialists can resolve this for you as quickly as possible. We are available to assist you Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
CANNOT restart after 2 hours
on January 11, 2016
Posted by: Katieisunhappy
from Wisconsin
Gender:Female
Would never have bought if I knew I had to brew a new pot of coffee after 2 hours. What would be wrong with having a safety shut off after EACH 2 hour interval like other coffee makers?
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Care, Mr. Coffee, January 19, 2016
We appreciate your feedback. The 2-hour automatic shut off feature on this BVMC-DMX85-RB coffee maker is designed to allow for the freshest brew every time you pour a cup of coffee and to prevent overheating. This also puts your mind at ease in case you forget to turn the coffee maker off. We do not recommend turning your programmable coffee maker back on to attempt to reheat your already brewed coffee. If you turn the coffee maker back on, the brewer is going to attempt to brew and it could possibly cause some internal damage to the unit. If a programmable coffee maker is not essential to you, you may be interested in some of our switch coffee makers that allow you to turn the coffee maker off at your desired convenience.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
The non resettable 2 hour time limit
on January 17, 2016
Posted by: Sama
from Texas, United States
Gender:Female
Non resettable 2 hours for the warming plate is a deal breaker. We are early risers and like to linger over our coffee in the mornings. Sometimes we just aren't finished enjoying our coffee in two hours. Old coffeemaker allowed for reset.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Care, Mr. Coffee, January 22, 2016
We can definitely understand we're you're coming from. Our new and improved programmable coffee makers have the automatic 2-hour shut off feature so that the brewers don't overheat. We don't recommend turning your coffee maker back on to attempt to reheat your already brewed coffee because the brewer will attempt to brew and it could possibly cause some internal damage to the unit. We do have switch models available where you can leave the brewers on for as long as you would like. You can view some of our switch models here: bit.ly/1SafEEn. If you have any questions or would like further information, please give us a call at 1-800-672-6333. We are available to assist Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Experienced coffee owner
on April 27, 2016
Posted by: CoastieGirl
from California, United States
Gender:Female
I have owned this coffee pot for 6 months. I do not like to complain. So yes, like others have explained, the area for you to fill the water is too small - I just take a little more time when pouring the water; and yes, you cannot reheat, so we drink it faster - LOL...and yes, mold collects in the hot water reservoir why too quickly, so we clean it very often. However, the most frustrating thing at this point is the fact that it is just 6 months that I have owned this product and this morning it has stopped working. The Brew Now button is the same button to turn the pot off, so after filling the pot with water and grounds like I do everyday. I go to push the button to brew and it turns off. It does not work or brew. The light only flashes. I saved the instruction book, none of the troubleshooting has worked. So now I have to find an authorized dealer to help with this. This pot was way too much money for all of these problems.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, May 9, 2016
I see where you are coming from and the last thing we want is for you to be disappointed in your purchase. Please give us a call at 800-672-6733.. For your convenience, we are here for you Monday-Saturday, 9am-6pm Eastern. We hope to keep you apart of the Mr.Coffee family and get this taken care of as quickly as possible.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Cleaning Feature
on June 2, 2016
Posted by: Nothappy18
Gender:Male
I share the same sentiment as some of the other reviewers. However, I hate the cleaning feature. I came in this evening from a long day of work and was hoping for my usual cup of Joe. Unfortunately, it would not work for what I assume is a cleaning requirement. In my Bunn it only took a second to clean and decalcify. However, after rummaging around for the book, it says I need vinegar and will take 45 minutes! That is insane! I guess the extra time gives me the time I need to write this review from a disappointed customer.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, June 13, 2016
We appreciate your honest feedback. Your opinions are very important to us and we apologize for any inconvenience and frustration. Your feedback will be shared with our product team. Thank you!
Written by a customer while visiting mrcoffee.com