Customer reviews from mrcoffee.com
Mr. Coffee - Versatile Brew 12-Cup Coffee Maker
Average customer rating
3.7
(164 Reviews)
Rating breakdown 164 reviews
5 Stars
87
4 Stars
20
3 Stars
10
2 Stars
13
1 Star
34
68%of customers recommend this product.
(
104 out of
152)
Customer Reviews for Mr. Coffee - Versatile Brew 12-Cup Coffee Maker
Customer Rating
1
stopped brewing in less than a year
on April 1, 2017
Posted by: julia1984
from Texas, United States
Gender:Female
I bought this coffee pot less than a year ago, all of a sudden, it will not brew, what is going on with this, I have never had a coffee pot go out so quick. Mr coffee is supposed to be one of the better brands, this is disappointing.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, April 14, 2017
We are the better brand and we stand behind our products. Please send us a message through our live chat option, so we can see what we can do for you. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
4
IT WORKS. KEEP IT CLEAN.
on April 25, 2017
Posted by: Qball
from An army base
Gender:Male
So my office has had this coffee maker for about 6months now. Recently started stopping mid brew.
I hopped on this website and read the reviews about people complaining cause it stopped working.
HEY NEGATIVE PEOPLE...GUESS WHAT FIXED IT? I grabbed some distilled water and filled the reservoir. Then I hit the clean button and let it run it's course. Problem solved.
Don't be lazy. If you're gonna fill your coffee maker with regular tap water that's high in mineral content, then you're gonna have to clean it.
**MY ONLY GRIPE: The dang thing doesn't have a keep warm function!?**
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Not a great design...
on October 23, 2017
Posted by: Dsudol
from New York, NY, United States
Gender:Female
I got this for Christmas last year and I can't use the hot water dispenser any longer. it smells like mildew and it always tastes like old coffee. I was only able to use the hot water dispenser the first few months I had it.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Service, Mr. Coffee, October 27, 2017
This is definitely not what we usually hear about from this coffeemaker. It is well built and problems are rare. We'd like to turn your experience around for you. We urge you to reach out to us on-line and take advantage of our live chat option here on our web site between 9AM-6PM EST Monday-Saturday.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Does Not Last
on November 24, 2017
Posted by: D Paris
from Grandy, NC, United States
Gender:Female
My original review was moderated because they don't want consumers to know this coffee maker only lasts a short period of time they are not made to last. Read the reviews you will see there are many issues in relation to the coffee maker. I bought this coffee maker last yr in October its been 1 year 1 month and now it doesn't brew coffee anymore clock works , hot water on the side both work, push start to brew coffee it flashes and but never brews the warmer plate doesn't get hot and it makes no sounds of trying to move the water through the system. Completely disappointed, I bought this particular model because it did both, made coffee and dispensed hot water for coco or tea. For the cost it should last much longer than this. I cant afford to go buy new ones every year we live on a budget. I have always bought Mr. Coffee I am now using my Mr. Coffee mini 4 cup coffee maker which only technically makes 1cup which is extremely inconvenient when 2 people are drinking coffee. My warranty expired last month buyer beware. I now own a fancy hot water dispenser too bad I need a coffee maker right.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, January 8, 2018
I'm sorry for any trouble you've had with the coffee not brewing. We have high expectations for our coffee makers and would like to make this right for you. If we can be of any assistance at all, please feel free to call us at (800) 672-6333. You can reach us between the hours of 9AM-6PM EST Monday-Saturday. A Mr. Coffee specialist will be happy to document your comments.
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Works great!
on January 3, 2018
Posted by: Nitrogirlx
from Keller, TX, United States
Gender:Female
I bought this two years ago and love it. We use the coffee pot everyday and I just recently remembered I could be making my tea with it, after my electric kettle broke. I am only on this website because I broke my coffee carafe on my granite counter tonight. I think I will try the insulated carafe this time, hopefully I can’t break it! I highly recommend this coffee maker for anyone who loves coffee and likes tea sometimes too!
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, Customer Service, March 29, 2018
Awesome that you can use it for both your tea and coffee, thereby, saving you valuable countertop space. We appreciate your loyalty to the Mr. Coffee brand!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Sharp edges
on March 31, 2018
Posted by: RC11
from NC, USA
Gender:Male
Just bought today. Where the handle meets the top of the coffee pot, there are two sharp plastic edges just inside at the top of the pot that cut my thumb while I was washing the pot before use.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, April 3, 2018
Oh no! We would like to hear more about your experience. Please contact us at (800) 672-6333. Specialists are available Monday-Saturday 9am-6pm EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
What a disappointment!
on April 15, 2018
Posted by: Disappointedcoffeedrinker
from Albuquerque, NM, USA
Gender:Female
We bought this coffee maker 5 months ago. We have always had Mr. Coffee products, and looked forward to having this model with the hot water capability. After about a month, it started acting up. During each brewing cycle, it turns off every few minutes and I have to continually push the "on" button to get it going again. This happens 10-12 times during the brewing cycle. Very frustrating, as I must stay by the unit to keep turning it on so I can get a full pot of coffee. This was not a cheap model, but it has been a huge disappointment.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer service, April 18, 2018
We're grateful for your feedback. The last thing we like to hear is a customer dissatisfied with their Mr. Coffee product. We assure you that our mission is to provide excellent performance and taste from any coffee brewer that belongs to us. Any questions or general help you've come to the right place, lets get you brewing again. Please contact us directly at 1-800-672-6333 our hours of operation are from 9:00 AM to 6:00 PM Mon-Sat EST. Hope to hear from you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Stopped brewing
on January 19, 2019
Posted by: Kmstaas
from Ohio
Gender:Female
[This review was collected as part of a promotion.] I have only had this machine since August. I got it as a gift and today it won’t brew coffee like the water isn’t getting to the coffee and then it just shuts off. I drink coffee everyday, multiple times a day. I’m very disappointed to be experiencing this with it being so new! My last coffee pot/machine lasted over 6 years.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, April 23, 2019
Thank you for bringing this to our attention. We are extremely sorry to hear about this and even more sorry to disappoint you. Here at Mr. Coffee, we strive to make trusted household appliances that exceed expectations. We would love to turn this experience around for you. Our Consumer Care Specialist will reach out to you via email. Kindly respond directly so that we can have your issue addressed.
Written by a customer while visiting mrcoffee.com