Customer reviews from mrcoffee.com
Mr. Coffee - Optimal Brew 12-Cup Coffee Maker - Stainless steel
Average customer rating
3.7
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
51
4 Stars
32
3 Stars
9
2 Stars
3
1 Star
24
70%of customers recommend this product.
(
79 out of
113)
Customer Reviews for Mr. Coffee - Optimal Brew 12-Cup Coffee Maker - Stainless steel
Customer Rating
1
Very cheap quality
on May 24, 2015
Posted by: Eddy
from Boston
Gender:Male
Online it looks amazing but in person looks very cheap quality material.
I used 2 times and broke.. not brewing coffee and there is no trouble shooting on manual for this problems, it started to beep and does not stop..
I used 2 times and broke.. not brewing coffee and there is no trouble shooting on manual for this problems, it started to beep and does not stop..
Response from mrcoffee.comBy Mr. Coffee, Customer Care, May 26, 2015
Non-stop beeping is certainly not going to make a great impact, and even if your brewer was brewing as it should, would not improve your coffee experience. We would like to help you get back to brewing delicious coffee as soon as possible, and encourage you to contact our customer care team at 1-800-672-6333 for assistance. We are here for you Monday-Saturday 9am-6pm Eastern, and are always happy to help.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Disappointing
on December 21, 2014
Posted by: Kevinswife
from Springfield, MO, United States
Gender:Female
I was disappointed in this product. I did not think the coffee was any better than my cheap $30 coffee maker. I did not like the thermal carafe either. I do not think it keeps the coffee as hot and it leaves a metallic aftertaste in the coffee. I received this Product as a sole for testing.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, April 15, 2020
We are extremely sorry to hear about this and even more sorry to disappoint you. This is definitely not the kind of experience that we want you to have. Rest assured that we will work hard not to disappoint you again. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
An average coffee maker
on October 25, 2015
Posted by: topdog
from Clifton, NJ, United States
Gender:Male
The water reservoir should have a handle for easy filling, and the display should be a little bit larger, and its digital display should be in a brighter blue to see it from further away. But over all its a good machine for the money.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy MrCoffeeSupport, Customer Service, October 29, 2015
Thank you so much for your feedback! I will definitely forward your suggestion our development department. If you have any questions, give us a call at (800) 672-6333. I will be more than happy to assist you. Thanks!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Keep it buy your Sink...
on December 6, 2015
Posted by: KJJR03
from Raleigh NC
Gender:Male
Purchased 3 months ago. It brews a good pot of coffee. Problem is when you fill or empty the coffee grinds, it drips water all over the counter top. seems to me it is because of the design. The pot also drips when I pour the coffee into cups. I keep this coffee maker next to my sink....
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, December 14, 2015
We're happy you're getting a great cup of coffee. We do recommend lifting the filter out of the brew basket to empty your coffee grounds. To best pour your coffee, ensure the button on the handle is fully pressed and the carafe is held in the proper position. If you continue to have issues with leakage, please give us a call at 1-800-672-6333. We are available for assistance Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
IT'S OK I GUESS
on March 4, 2016
Posted by: Kimmykaye82
from New Salisbury, IN, United States
Gender:Female
My family and I got the Mr. Coffee Optimal Brew SCTX Series a little over a year ago. While it does look really appealing on the counter and the coffee stays considerably warm those are about the only 2 things i can really point out to people. I myself do regular cleanings of the machine and the filter, but never since day 1 have we had an outstanding cup of coffee. I mean it tastes just the same as the cheap one we had. The other problem we have noticed is sometimes when i set up the pot and turn it on the pot just beeps constantly and the LED light for the "Brew Now" Button constantly flashes. The pot it self and the inside of the machine build up with deposits rather quickly. You can get the same taste in your coffee, a programmable machine, and a descent look purchasing a cheaper machine.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Care, Mr. Coffee, March 28, 2016
We appreciate and value your feedback. We have high expectations for our products here at Mr. Coffee, and would like the opportunity to ensure that you're completely satisfied with your coffee maker. Please give us a call at 1-800-672-6333, and our coffee consultants will be sure to assist you with having a better experience with this coffee maker. We are here for you Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Posted by: Susi
from Lynden, WA
Verified Purchase:Yes
Bought about a month ago and really like the coffee maker, keeps the coffee nice and hot for a couple of hours. The only thing I don't like about it is the coffee filter door does not stay together so finally just took the filter out. Don't think it makes much difference with or without it anyway.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Love the thermal carafe
on February 17, 2017
Posted by: Retop
from Michigan, United States
Gender:Female
I received this item as a Christmas gift, I have had a great number of coffee makers and this one is just ok. The previous maker allowed me to make my coffee strong and use less coffee , this pot does not have this feature and I really miss that feature and it is costing me more money for coffee.
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Nice Maker
on November 14, 2014
Posted by: Strings
from Lynn Haven, FL, United States
Gender:Male
I bought this a coouple months ago and really like not having a hot plate. The carafe keeps it hot well beyound 2 hrs and is cool to the touch. The only draw back I have that gave this a 4 star, is the pouring of the coffee, really is poor, it is SO SLOW to come out. I now just loosen the top and away from the container just enough to pour, but keep your hand / fingers to the side, the streem is very hot. If it were not for this defect, I would have given it a 5 star. Just who checks these things at the factory anyway? Couldn't they see this?!?!
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com