Customer reviews from mrcoffee.com
Mr. Coffee - Optimal Brew 12-Cup Coffee Maker - Stainless steel
Average customer rating
3.7
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
51
4 Stars
32
3 Stars
9
2 Stars
3
1 Star
24
70%of customers recommend this product.
(
79 out of
113)
Customer Reviews for Mr. Coffee - Optimal Brew 12-Cup Coffee Maker - Stainless steel
Posted by: bballjer
from West Chicago, IL
Gender:Male
Verified Purchase:Yes
Makes good coffee. Removable water reservoir makes filling at sink filtered water spigot easy. Also filter basket on side so can add grounds and water without moving maker from under cabinet.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Great Coffee Maker That You Cannot Just Buy & Use
on September 1, 2018
Posted by: Highlander
from Southern CT
I just bought the 10 cup (not shown). Day 2 review: Makes great coffee. I like the removable tank and basket so they can be cleaned and dried. I could not brew coffee on day 1 and had to use my old maker as there is no filter (paper or otherwise) in the box.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
So many things wrong with this model..
on September 22, 2018
Posted by: Sherah101
from Columbus, oh
Gender:Female
Coffee is not enough after brewing 4 or 5 cups, so thermal carafe is worthless. Used it twice and went out to buy another one
No, I would not recommend this to a friend.
Response from mrcoffee.comBy MrCoffee, Customer Service, October 9, 2018
Hello! Thank you for reaching out to us. We apologize for the dilemma and want to get everything sorted out for you. Please contact us at (800) 672-6333 and we'll take care of any questions you may have. Our hours are from 9AM-6PM,Mon-Sat, EST. We hope to hear from you soon.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Temperamental
on October 7, 2018
Posted by: LizV
from Gabriels, NY
This is a beautiful coffee maker and makes great coffee, it is however very temperamental. At least 3 times a week when I hit start, it just beeps one solid loud beep. I have to dump the water, reset everything and start over, sometimes 2 or 3 times before it will brew. It even happens on delay brew. Very frustrating at 5 am.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy MrCoffee Support, Customer Service, October 19, 2018
Oh no! This isn't what a MrCoffee is known for. We've mentioned your experience to the proper department and want to assure you that your opinion matters. So that we can assist you with this, we encourage you to contact us at (800) 672-6333. We are available 9AM-6PM EST Monday-Saturday. You can also contact us using the live chat option right here on our website. We'll get you back to brewing piping, delicious coffee again.
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Buying my secound one
on November 18, 2018
Posted by: Carolyn56
from Louisville, Tn
Gender:Female
My husband and I have had this coffee machine for many years, and are only replacing it because the delayed timer quit working however we will be replacing with the same make and model that we have .
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Fantastic coffee
on January 10, 2019
Posted by: Laura Lee
from Algoma, WI
Gender:Female
We bought this model to replace a 5 year old Mr Coffee 10 cup optimal brew with a thermal carafe that finally gave up on us. Works great. I did remove and throw away the water filter before brewing our first pot. Every time we make coffee for friends, they comment on how good it is and ask us what kind of coffee we use. Maxwell House, we use Maxwell House. I am confident the optimal brew feature makes a huge difference. We pulled out an old conventional drip coffee maker while waiting for this one to be delivered. The coffee the was totally different, no good. Great machine!
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care Department, April 5, 2021
Thank you for choosing Mr. Coffee® Brand. We want to thank you for your loyalty over these years that we have been in business. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
First use
on January 12, 2019
Posted by: Aschneid
from SD
Gender:Male
[This review was collected as part of a promotion.] I took this product out of the box. It brewed 4 cups worth, then stopped. Couldn't get any more water to go through it. Tried everything.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, September 4, 2019
Oh no! We're sorry to hear this. We are truly sorry that the item that you received did not function as promised. Please give us a call at 800-672-633 or send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. Have a great day!
Written by a customer while visiting mrcoffee.com