Customer reviews from mrcoffee.com
Mr. Coffee - Espresso Maker/Coffee Maker - Black
Average customer rating
3.8
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
65
4 Stars
29
3 Stars
15
2 Stars
11
1 Star
20
71%of customers recommend this product.
(
88 out of
124)
Customer Reviews for Mr. Coffee - Espresso Maker/Coffee Maker - Black
Customer Rating
1
Design Flaw! Replacement Part NOT Offerred. DO NOT
on March 2, 2015
Posted by: Former Mr Coffee Fan
Gender:Male
I went through 3 of these within a year.
The first one was DOA so I returned it (Painlessly--Thanks Amazon!).
The second one was buggy from the get-go, randomly shutting down and refusing to work and then suddenly working again. I put up with it for a few months until it finally permanently refused to power on. I was then amazed by Mr. Coffee's customer service as they quickly sent me a replacement.
The third one worked perfectly until just a few days ago when a plastic screw broke, and this is what I consider a design flaw: A weak plastic screw is used in a spot that gets force applied to it regularly and exhibits vast temperature changes from normal use. It is the screw that holds the water screen that disperses water evenly over the coffee basket. Without this little screw, you end up with a very weak and watery shot, and a whole lot of wasted coffee.
It hasn't been a year since my original purchase, and it's only been a few months since the replacement, so I gave Mr. Coffee a call again.
The first thing they told me was that I don't qualify for warranty.
The second thing they told me was that they don't offer that part for purchase, and I will have to buy a whole new one.
The last thing they told me was that they could sell me a new one at a discounted price. Their discount amounted to about ONE DOLLAR BELOW AMAZON'S CURRENT PRICE...! And about $17 MORE THAN WAREHOUSE DEALS!
Needless to say, I refused.
That screw probably costs them 2 cents. They could have sold it to me for 2 or even 10 bucks, and I'd be perfectly happy. But to refuse to even make it available for purchase...
I CANNOT RECOMMEND THIS PRODUCT.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr Coffee, Customer Care, March 20, 2015
Thank you for sharing your comments; your feedback is very important to us. We definitely understand your frustration. All of our Mr. Coffee products, carry a one year warranty. We strive for excellent customer service, and would like another opportunity to discuss your brewer with you. We encourage you to contact our customer care team at 1-800-672-6333. We are here to help you Monday-Friday 9am-6pm Eastern. We want to keep you as part of the Mr. Coffee family and hope that you will give us another opportunity to earn your trust and business in the future.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Don't waste your money if you want a latte
on May 19, 2015
Posted by: Barista
from Puerto Rico
Gender:Female
The wand never ever froth my milk. The milk and the pitcher was very cool and the wand isn't clogged. The machine is new and don't froth the milk.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, May 19, 2015
Some accessories can be difficult to assemble, and that is understandable. We cant allow this frothing issue of yours to sit any longer, please contact Mr. coffee direct at (800) 672-6333 for assistance. This could be an easy fix and we want to get you up and brewing pronto. Thanks!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Makes good coffee when it works.
on January 4, 2015
Posted by: sadly disappointed
from MA, United States
I originally bought this coffee maker a few years ago and it made a decent cup of expresso/cappucino. However, in less than a year it suddenly stopped working, just wouldn't turn on. My husband bought another one to replace it (same model) and I have had it a for a few years, but last year it started leaking from the back bottom of the item. The machine still works, but leaks (alot) everytime I use it. it is frustrating and as I look for a replacement I will not buy another one of this model. Still not sure if I want to buy this brand. As I have read many complaints online about this very problem with this model I am flabbergasted that the price of this model actually increased. They shouldn't be charging nearly $150 (regular prince) for an item in which they have yet to fix a commonly known problem.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr Coffee, Customer Care, March 20, 2015
Thank you for reaching out to us. We appreciate your feedback and would like the opportunity to review some possible troubleshooting with you in regards to your brewer. Please contact our customer care team at 1-800-672-6333. We are here Monday-Saturday 9am-6pm Eastern, and look forward to hearing from you.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
great
on June 7, 2015
Posted by: khaled
from Saudi Arabia
Gender:Male
i have problem in my espresso maker please i need your help
i put it on 220 power after that its not work what can i do
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, June 8, 2015
All of our products that are sold in the United States and Canada are manufactured and UL approved for 110-120 voltage. We do not recommend using them in different countries due to the difference in voltage. Additionally, doing so will void your warranty. If could please give Mr. Coffee direct a call at (800) 672-6333, and our Mr. Coffee specialist will be more than happy to assist you further. Thanks!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Disappointed
on October 16, 2015
Posted by: CabinFever
from Mountain Home, AR, United States
Gender:Male
I have had this unit for a week, I have used it several times a day since. First of all, it vibrates to the point that that any cup I use moves from under the spouts. Secondly, the filters are always full of coffee when I remove them regardless of coffee brand, grind or tamp.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, October 19, 2015
We don't want you to be disappointed with your espresso maker, and we would really like to help. It certainly sounds as though your brewer isn't performing up to our expectations either. Please give us a call at 1-800-672-6333 for assistance with your espresso maker. We are here for you Monday-Saturday 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Great Deal on a pump espresso !!!
on January 14, 2015
Posted by: faustp23
from NY
Purchased one and gifting two others!! Don't miss out.
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Amazing little machine for the price!
on January 21, 2015
Posted by: Shell1
This affordable machine makes a great espresso or latte. We love it.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Great espresso
on January 27, 2015
Posted by: Espresso fan
from Denver, CO, United States
I have had this for about two years. Either the heating element or the circuit board just died this weekend - I'm not sure which - but at any rate it's time to buy a new one. However, I am keeping the five star rating because I think it's 99% my fault that the thing died...I tend to leave it on all the time. Like, ALL the time. For instance, I've been gone the last four days and left it on the whole time. I'm no expert but I would guess that forgetting to turn it off probably has something to do that it simply burned out over a couple years.
So I highly recommend this product (simple, makes outstanding espresso, very affordable) but if you do buy one, please remember to turn it off after use. Luckily it's pretty affordable - I am just going to buy another one from Amazon ASAP.
Written by a customer while visiting mrcoffee.com