Customer reviews from mrcoffee.com
Mr. Coffee - Espresso Maker/Coffee Maker - Black
Average customer rating
3.8
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
65
4 Stars
29
3 Stars
15
2 Stars
11
1 Star
20
71%of customers recommend this product.
(
88 out of
124)
Customer Reviews for Mr. Coffee - Espresso Maker/Coffee Maker - Black
Customer Rating
5
Buyer beware; 40% chance of 0 stars
on April 12, 2014
Posted by: KenH
from Chicago, IL
Gender:Male
From our experience and from searching for reviews from others, you are gambling with this often excellent machine. Out of 5 separate machines, we have only been lucky 3 times. It is either totally unusable immediately or it produces excellent coffee at a reasonable price for about 2 to 3 years, and then it dies. All in all, it is still more cost effective than wasting 400 or 4000 dollars on other machines that do less for anywhere from 5 to 50 times the cost.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Stopped working after 6 months
on April 18, 2016
Posted by: Myrna
from Puerto Rico
Gender:Female
I bought this machine online in Walmart.com on October 5th, 2015. Today, April 18, 2016 when I came home to make my afternoon coffee, the machine just didn't work. I tried another electrical outlet thinking the problem was that, didn't work either. I ended up brewing my coffee with a regular filter coffee maker I had sitting on my cupboard. Luckily I had purchased a replacement plan and Walmart is going to return me the money. I really liked the way the coffee brewed by this espresso machine. I always looked forward to have my morning and afternoon espresso, I just don't know why the machine stopped working.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, May 9, 2016
I understand how this can be upsetting and I would like to see what we can do to get you back brewing again. Please give us the opportunity to ensure that you're completely satisfied with your ECMP50. Give us a call at 800-672-6333. We are open Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Excellent and dutiful machine
on August 18, 2014
Posted by: George
Gender:Male
Never had problems with this machine from day 1. Asways ready to make the perfect espresso.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Defective Too
on December 14, 2015
Posted by: UnhappyinNC
from Louisburg, NC
Gender:Female
Bought this yesterday and the filter holder won't turn to lock unless my very strong husband wraps one arm around the machine and forces the basket on. Then it requires the same force to remove it. It is unreasonable to think this in not a defect. It is the second Mr. Coffee espresso machine, two different models, in two days that is defective. My husband is stressed because he wanted to be nice to me and all it has done is frustrate me and cause him to standing in the return line.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, December 21, 2015
We can see where you're coming from, and we'd like to do what we can to help. The filter holder tends to be tight during the initial use of the espresso maker and will loosen up over time and extended uses. Please reach out to our Customer Service Team at 1-800-672-6333, so that we can assist you further with your espresso maker. We are available to assist Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Love this machine!
on November 1, 2014
Posted by: Stacy
from Las Vegas, NV, United States
Gender:Female
I've had this model over 5 years and I love it. It was a Christmas gift from my husband and I've gotten more that it's worth out of this machine. Now I may need to replace it and I want this one again. Only complaint I have is it's a little loud but I have nothing to compare it to. Excellent machine.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Great machine
on December 7, 2014
Posted by: kahlua63
from Ohio, United States
Gender:Female
I bought this after my Keurig broke and I am very happy with it! It makes a good strong cup of espresso and gets the milk nice and hot!!! You can use whatever coffee you like and don't need K-cups which is wonderful. I wish it came with a decanter and a frothing pitcher though!!!
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Surprisingly Good!
on January 4, 2015
Posted by: ADK Sandy
from Chestertown, NY, United States
Gender:Male
I purchased this machine a month ago for a quick cheap temporary replacement to a $600 machine that died. WOW, what a surprise. This Mr. Coffee is no piece of junk. The build quality is great for the money and there are no weaknesses. The pump has all the pressure you need. Even with most micro-grinds like Illy, you still get a perfect flow and crema. The portafilter is of the pressurized type and performs flawlessly. These machines are the espresso bargain of the century. A great starter machine and even good for the expert. I am totally satisfied and am still amazed with it! Definite "Best Buy".
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
There is always a leak
on December 6, 2015
Posted by: Nordan
from Northfield, MN, United States
Gender:Male
I have owned 5 of this model. The coffee is great, excellent, for the cheap price you get a better coffee thank from a 760-1,000 machine. But, always, always, there is a leak. This is an old problem they have never solved.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, December 14, 2015
We value your feedback, and appreciate that you're a member of our Mr. Coffee family. We would like the opportunity to resolve this issue for you, and encourage you to give us a call at 1-800-672-6333. We are here for you Monday-Saturday, 9am-6pm Eastern. We look forward to hearing from you!
Written by a customer while visiting mrcoffee.com