Customer reviews from mrcoffee.com
Mr. Coffee - Espresso Maker/Coffee Maker - Black
Average customer rating
3.8
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
65
4 Stars
29
3 Stars
15
2 Stars
11
1 Star
20
71%of customers recommend this product.
(
88 out of
124)
Customer Reviews for Mr. Coffee - Espresso Maker/Coffee Maker - Black
Customer Rating
3
More bubbles than crema
on August 21, 2021
Posted by: Fred77
from Tx
I’ve had the pump espresso machine for less than year and while is a good espresso machine it makes more bubbles than crema
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee®, Consumer Service, August 24, 2021
Thank you for reaching out to Mr. Coffee®. We are sorry if the espresso maker makes more bubbles than cream. We appreciate you taking time out of your busy schedule to let us know what you think. Your feedback is important to us and it will help us to continuously improve our products and services. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Stopped working after about 7 months
on September 6, 2021
Posted by: Marajw
from Peoria, il
Gender:Female
[This review was collected as part of a promotion.] We were given this machine as a gift about a month before the birth of our son. He is now 7 months old and the machine stopped turning on about 2 months ago. We switched outlets and tried different settings, but nothing has worked. I’d open it up to see if I could clean the insides somehow, but I have no idea where to even start with that. Looks like it’s getting pitched and I’ll buy a brand that lasts longer.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, September 7, 2021
Thank you for contacting Mr. Coffee®. We sincerely appreciate your time out of your busy schedule to share your honest feedback and experience about your Mr. Coffee® Pump Espresso Maker. This is certainly not the experience we want you to have. No worries, we are help. Here are the possible reasons why an espresso maker isn't working:
No water in reservoir
Coffee grinds too fine
Too much coffee in the filter
Cap is not secure, causing steam to escape
Appliance not plugged in
Coffee grinds have been tamped/compressed too much
Unit may need to be cleaned
Your espresso maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request to contact us in order to help you get to the best resolution. Have a good day!
No water in reservoir
Coffee grinds too fine
Too much coffee in the filter
Cap is not secure, causing steam to escape
Appliance not plugged in
Coffee grinds have been tamped/compressed too much
Unit may need to be cleaned
Your espresso maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request to contact us in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Works great for at least 1.5 years if you clean it
on December 6, 2021
Posted by: MTMM
from Florida
Gender:Male
[This review was collected as part of a promotion.] I might have written a review for my first one, which kept working for 3 years before I sold it in a moving sale. The latest one just broke after 2 years. The fuse blew, and it's just too difficult to take apart and fix without special tools and a lot of patience. I love this unit, and it is easily the best one like it on the market. However, if you don't buy an extended warranty (if possible) you will not get more than 2 years of functionality out of this. Also, you need to clean it at least every 4 weeks to keep it running for the two years. I wish there was a better way to fix it, but it isn't too expensive and has worked great for me twice.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care, December 14, 2021
Thank you for contacting the Mr. Coffee® Brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that the Mr. Coffee® Pump Espresso Maker did not exceed your expectations to last for years. This is certainly not the experience we want you to have. We want to make sure that we provide quality products that have great value, stylish and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
We would love nothing more than to correct this issue and restore your faith in Mr. Coffee®, as we have been manufacturing high quality products for decades and we expect them to last. If you would like to obtain warranty service, we encourage you to please contact Mr. Coffee® directly so we can determine the best resolution. Have a great day!
We would love nothing more than to correct this issue and restore your faith in Mr. Coffee®, as we have been manufacturing high quality products for decades and we expect them to last. If you would like to obtain warranty service, we encourage you to please contact Mr. Coffee® directly so we can determine the best resolution. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Great machine
on December 12, 2021
Posted by: MWright7308
from Martin County, Florida
Gender:Female
[This review was collected as part of a promotion.] My ex husband have me this machine because he had 2 about three years ago. I use it every weekend and sometimes during the week, I do not know how old it is but I have no issues with this great machine.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com