Customer reviews from mrcoffee.com
Mr. Coffee - Espresso Maker/Coffee Maker - Black
Average customer rating
3.8
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
65
4 Stars
29
3 Stars
15
2 Stars
11
1 Star
20
71%of customers recommend this product.
(
88 out of
124)
Customer Reviews for Mr. Coffee - Espresso Maker/Coffee Maker - Black
Customer Rating
1
Broken from the Beginning!
on December 31, 2020
Posted by: Bren4321
from San Diego, CA
I bought this machine and was so excited to wake up for a morning latte but only to find out the machine arrived broken! It sounds like a jack hammer and nothing happens. Tried steaming and all the troubleshooting only to give up and use my faithful Keurig. What a waste of money. So disappointed.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, January 6, 2021
Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Mr. Coffee and we would like to hear more about your experience with your unit. Allow us to turn this experience into a positive one by connecting with us via Live Chat or email us at mrcoffeeconsumercare@newellco.com. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Disappointed
on January 13, 2021
Posted by: Rickye
from Tampa, Fl
Gender:Female
[This review was collected as part of a promotion.] I got this about two weeks ago as a gift and am very disappointed. I tried to use it once.. The green lights continuously flash, and trying to put on the brew basket is ridiculous, it shouldn't be this difficult to lock. So I have not tried to use it again.. It just sits on my counter. Going to buy another brand and pack this one away.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 18, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit.
Please allow us to give you a better experience.
If you need any assistance in order for us to give you a better solution with your dissatisfaction. Please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch.
Please allow us to give you a better experience.
If you need any assistance in order for us to give you a better solution with your dissatisfaction. Please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
My experience
on January 22, 2021
Posted by: Julian2
from Tampa, Florida
Gender:Male
I got mine it lasted 8 months I used Distilled Water and tried Descaling the Machine but it quit making Steam.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care , January 26, 2021
We are sorry to hear that your Mr. Coffee® Pump Espresso Maker stopped making steam. Mr. Coffee has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by connecting with us via Live Chat or email us at mrcoffeeconsumercare@newellco.com.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Makes great Espresso but disappointed with quality
on February 4, 2021
Posted by: Coffee4life
from Eugene, Oregon
Gender:Male
This machine makes great espresso and is easy to use. But the build quality of the machine is disappointing as it leaks water from the tank just after about 1.5 years of sparing residential use. Is there a fix for the water leaking problem, we are also afraid to use it as we are scared of getting electrocuted.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, March 12, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit. Please allow us to give you a better experience. If you need any assistance in order for us to give you a better solution with your dissatisfaction, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Best pump espresso maker for the price
on February 13, 2021
Posted by: HomeChef
from Waterloo IL
Gender:Male
Have had this pump espresso maker for years and it makes great espresso with cream and the milk frother works good. You need to read and follow directions and suggestions and you will easily be able to produce latte and cappuccino coffee just like a coffee shop. Ours finally wore out and I just ordered another. Mr. Coffee please keep producing this exact same model.
Response from mrcoffee.comBy Mr. Coffee, February 15, 2021
Thank you for the awesome review! We work hard to meet expectations like yours and we’re happy to hear we hit the mark for you. This would keep us motivated in making high-quality products. Cheers!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Only last about a year
on April 5, 2021
Posted by: jimjr58
from Wichita
Gender:Male
This is our second Mr Coffee Espresso machine. We chalked the leaking up to a fluke. This one failed at around 1 year.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, April 5, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit. Please allow us to give you a better experience. If you need any assistance in order for us to give you a better solution with your dissatisfaction, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Love this machine
on June 11, 2021
Posted by: jivesister1
from Concord, NC
Gender:Male
[This review was collected as part of a promotion.] Received my espresso maker three years ago as a gift. I use it every morning since getting it. I never have any issues. Thank you Mr. Coffee.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
3rd one to fail
on August 8, 2021
Posted by: ibgrafx
from CA
Gender:Male
Like many others, mine is a love / hate relationship. I love the great coffee it makes. Sure it’s loud and not as sleek as other pricer models and I’m totally okay with that.
First two pump quit after couple years. Okay, not terrible price so I just got new ones.
Now tho, it leaks so bad i have to put a tray under it and only use reservoir as single cup use.
Is there a better model now? I guess I’ll be buying my 4th one but considering it carefully.
Response from mrcoffee.comBy Mr. Coffee, August 9, 2021
Thank you for reaching out to Mr. Coffee®. We sincerely appreciate your time out of your busy schedule to share your honest feedback and experience about your Mr. Coffee® Pump Espresso Maker. We are sorry to hear that it's leaking. This is certainly not the experience we want you to have. For a possible fix, check if the drip tray is full. The tray collects water that should be discarded after each use.
Your espresso maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution.
We hope this helps!
Your espresso maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution.
We hope this helps!
Written by a customer while visiting mrcoffee.com