Customer reviews from mrcoffee.com
Mr. Coffee - Tea Café 2.4L Iced Tea Maker - Black
Average customer rating
3.6
(215 Reviews)
Rating breakdown 215 reviews
5 Stars
107
4 Stars
28
3 Stars
21
2 Stars
10
1 Star
49
69%of customers recommend this product.
(
136 out of
198)
Customer Reviews for Mr. Coffee - Tea Café 2.4L Iced Tea Maker - Black
Customer Rating
3
pretty good tea, but other issues
on November 7, 2021
Posted by: fried003
from Gibsonia, PA
Gender:Male
The most obvious thing with this is the pitcher - treat it with the utmost care, Take a pillow off your bed to cradle it, as it's very fragile. I bought a whole other unit just for the pitcher as I was not extremely careful & placed the pitcher on the kitchen counter just a bit un-gently & saw tea running out from the bottom. I can't over-emphasize this.
The other issue I notice is inconsistent brewing cycles. If I fill the water reservoir to capacity, aa brewing cycle may end with half the water remaining to very little water remaining, which effects the quantity of tea it produces. Re-starting the process to try to use all the remaining water when it short cycles is futile, as it only stays on for a few seconds before aborting the cycle. It seems totally random as to the length.
But otherwise, the tea you do manage to get & if you can keep the pitcher intact, is good/
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care Department, November 12, 2021
Thank you for reaching out to Mr. Coffee®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee® Tea Cafe Iced Tea Maker. We're sorry to hear that our product didn't meet all of your expectations. We will make sure that our design and quality team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. If you have any questions regarding the warranty or would like to obtain warranty service, please contact us at https://www.mrcoffee.com/support/contact-us so we can determine the best resolution. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Tea Cafe'
on January 16, 2022
Posted by: KBronk
from Edwardsburg, Michigan
Gender:Female
[This review was collected as part of a promotion.] This was a gift a couple years ago. I love this iced tea maker. It is consistent, easy to use and makes a great brewed iced tea.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Recieved in September. Stopped Working in January
on February 13, 2022
Posted by: BDukeSC
from Columbia, SC
Gender:Male
My wife bought me this as a birthday gift in Sept 2021 to replace the Mr Coffee Tea Maker that I have had for 5 years. It worked great until the last week of January. I pressed the button and nothing happened. Not very happy. I have had tea makers from Mr Coffee for at least a decade and this one didn't even make it 6 months.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 14, 2022
Thank you for contacting Mr. Coffee®! We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee® Tea Cafe Iced Tea Maker. We're sorry to hear that it's not working. This is certainly not the experience that we want you to have.
To remedy this issue, try unplugging the machine and let it rest for 3-5 minutes. You can also try to plug the unit into a different wall outlet and see if it will work. We suggest to not use it with any extension cords, power strips and power converters or inverters as it may affect the machine's performance.
Take note that our products have a year limited warranty and we would love to get this taken care of as soon as possible. If this doesn't resolve the issue, kindly fill up our warranty form in order for us to proceed with the best resolution. https://www.mrcoffee.com/support/contact-us
We hope this helps. Have a great day!
To remedy this issue, try unplugging the machine and let it rest for 3-5 minutes. You can also try to plug the unit into a different wall outlet and see if it will work. We suggest to not use it with any extension cords, power strips and power converters or inverters as it may affect the machine's performance.
Take note that our products have a year limited warranty and we would love to get this taken care of as soon as possible. If this doesn't resolve the issue, kindly fill up our warranty form in order for us to proceed with the best resolution. https://www.mrcoffee.com/support/contact-us
We hope this helps. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Love but leaks
on February 15, 2022
Posted by: Marymouse
from sun city
Gender:Female
For the first Year it worked great made good tea but now it is leaking all over the counter. Not sure if I want to buy another one. Wish it didn't leak.
Response from mrcoffee.comBy Mr. Coffee, February 15, 2022
Thank you for reaching out to Mr. Coffee®. We are sorry to hear that your Mr. Coffee® Tea Cafe Iced Tea Maker is leaking. This is certainly not the experience we want you to have. No worries, we are here to help. For a possible fix, please check the hose in the reservoir, make sure it is snug on connection. Also, check the filter basket for any drips down the back of the basket onto the trip arm and warming plate and make sure that the water is not exceeding the max line in the water reservoir. Lastly, please run a cleaning cycle into it if the machine hasn't been cleaned recently.
Your iced tea maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Your iced tea maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Shuts off in the middle of brewing
on February 27, 2022
Posted by: Therealsassyone75
from Independence mo
Gender:Female
I have only made ice tea in this a handful of times. It shuts off In the middle of the brew. This picture is after I have hit the brew button 4 times
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 28, 2022
Thank you for reaching out to Mr. Coffee®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee® Tea Cafe Iced Tea Maker. We're sorry to hear that it randomly stops during use.
To remedy this issue, try unplugging the iced tea maker and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
This isn't the experience that we want you to have. Take note that our products have a year limited warranty and we would love to get you back brewing as soon as possible. If this doesn't resolve the issue, we kindly request to please contact us directly so we can determine the best resolution. We look forward to hearing from you. Have a great day!
To remedy this issue, try unplugging the iced tea maker and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
This isn't the experience that we want you to have. Take note that our products have a year limited warranty and we would love to get you back brewing as soon as possible. If this doesn't resolve the issue, we kindly request to please contact us directly so we can determine the best resolution. We look forward to hearing from you. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Pitcher cracked soon after buying. Same with repla
on April 25, 2022
Posted by: Mynamegoeshere1
2 iced tea makers were both crap. The one with the glass pitcher needed a replacement very quickly and the replacement broke, too, simply by adding ice......to an "iced" tea maker. The newer model with the plastic pitcher broke within 5 uses. Very disappointed!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, April 26, 2022
Thank you for contacting the Mr. Coffee® Brand. We appreciate your time and effort in bringing this to our attention. We are sorry to hear that the Mr. Coffee® Tea Cafe Iced Tea Maker’s pitcher cracked easily. That is not the experience that we want you to have. We want to make sure that we provide quality products that have great value, are stylish, and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
For warranty claims, take note that your iced tea maker has a year limited warranty. If your concern is a warranty-related issue, please contact us directly or fill out the contact us form below to help you get to the best resolution. Have a good day!
https://www.mrcoffee.com/support/contact-us
For warranty claims, take note that your iced tea maker has a year limited warranty. If your concern is a warranty-related issue, please contact us directly or fill out the contact us form below to help you get to the best resolution. Have a good day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Love this Iced Tea Maker
on May 3, 2022
Posted by: CKCO
from Colorado
You have to be careful with the glass pitcher but it is worth it. It is nicer looking than the plastic pitchers. That being said, someone actually threw out the mesh filter basket. I was trying to find a replacement part but I can’t find it. Is this part still available?
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com