Customer reviews from mrcoffee.com
Mr. Coffee - Tea Café 2.4L Iced Tea Maker - Black
Average customer rating
3.6
(215 Reviews)
Rating breakdown 215 reviews
5 Stars
107
4 Stars
28
3 Stars
21
2 Stars
10
1 Star
49
69%of customers recommend this product.
(
136 out of
198)
Customer Reviews for Mr. Coffee - Tea Café 2.4L Iced Tea Maker - Black
Customer Rating
5
Love This Tea Maker
on December 30, 2019
Posted by: Sgwaits
from Natalia, TX
Gender:Female
I have been using this tea maker for over 10 years and I love it. It is so easy to use. I’ve bought a couple of pitchers but I’m still using the same tea maker. Highly recommend!
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care Department, March 12, 2021
We want to thank you for your loyalty over these years that we have been in business. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Owned it for a half an hour and it broke.
on January 9, 2020
Posted by: MomMom123
from Skagit county
Gender:Female
I just bought this item new. I poured water in it to do a first run through, following all the paper instructions, and it shorted out. Smelled hot, burning plastic. I quickly unplugged it and now the light won't turn on or heat up.
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Disappointed
on January 19, 2020
Posted by: blnorris63
from Newport, Maine
Gender:Female
We just bought this a few days ago made three pitchers of tea and it quit working. Worked great last pitcher we made. Wouldn’t work today when we went to make another one. Won’t turn on, worked fine before today. Pitcher is very thin, thought I was going to break that first. Definitely cheap quality!! Wouldn’t waste my money. Will buy something different next time. Mrcoffee really hasn’t been what it used to be. Have had terrible luck with coffee makers as well. Should have known better
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care, January 22, 2020
That is definitely not the kind of experience that we want you to have. Our products were made with the highest quality materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Please call our Consumer Care Department at 1-800-672-6333 or send us a message via live chat here on the site. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Quit working almost immediately
on January 25, 2020
Posted by: Laura62
from Ohio
I bought this one because I disliked my other one so much. The original tea maker was so much better as evidenced by the comments. I had two of the original ones and they were fantastic. I replaced it with a three quart one with the huge square plastic pitcher. I bought that one because it is the only one you can adjust the brew level. I didn't like it so when I found this one I thought I'd give it a try. Big mistake. It worked exactly 6 times. I cleaned it with water and vinegar to begin with and then used it 3 more times. It didn't work right stopping part way through the cycle the next time. I started over and it was ok. The next day I tried again and it wouldn't work at all. I went back to the old one.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, February 5, 2020
I bought this one because I disliked my other one so much. The original tea maker was so much better as evidenced by the comments. I had two of the original ones and they were fantastic. I replaced it with a three quart one with the huge square plastic pitcher. I bought that one because it is the only one you can adjust the brew level. I didn't like it so when I found this one I thought I'd give it a try. Big mistake. It worked exactly 6 times. I cleaned it with water and vinegar to begin with and then used it 3 more times. It didn't work right stopping part way through the cycle the next time. I started over and it was ok. The next day I tried again and it wouldn't work at all. I went back to the old one.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Melted plastic exposing internal pieces
on January 14, 2021
Posted by: MattV45
from Rome, NY
Gender:Male
I bought this as a gift for my wife who makes tea almost daily. I was cleaning it and noticed what looked like melted plastic. Upon inspection, one of the internal pieces seems to have melted the plastic and is now exposed. I don't know how long it's been this way as this is my wife's appliance and she usually makes the tea. This is definitely a manufacturer issue, and very dangerous. I bought this a while back for Christmas. An issue like this needs to be addressed because it's a fire hazard.
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Nice except for thin glass pitcher
on January 20, 2021
Posted by: Anonymous
from Pennsylvania
Gender:Female
Loved having a glass pitcher, great idea except the one that comes with this is so thin it is worthless.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 16, 2021
We appreciate you taking time out of your busy schedule to share this to us. We are always looking for ways to better our product and service and your feedback is an invaluable part of that process. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Ice tea maker
on February 16, 2021
Posted by: Bonzai
from Bishop, Texas
Gender:Male
Only complaint is you cannot buy ice tea pitcher separately. Unfortunately, we broke ours.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, February 18, 2021
Thanks for reaching out and we apologize for the inconvenience. Our products, including accessories and replacement parts may be found from our retailers such as Target, Walmart, Bed, Bath & Beyond, Meijer & Amazon.
For further assistance, please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch. Thank you.
For further assistance, please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch. Thank you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Glass pitcher cracked while making iced tea
on March 19, 2021
Posted by: CraftyCandi
from Central New Jersey
Gender:Female
I am so upset as I came home to see iced tea all over my counter and couldn't figure out what I did wrong the other day. Well just now I made a pot of iced tea and stood by the machine and then saw the tea pouring out of the bottom of the glass Pitcher. This is my 4th glass Pitcher and the 1st one that is NOT my fault. Somehow it cracked while making the iced tea. I have been using this machine for about 10 years or so. I have used a Mr. Coffee for over 30 years but this is the worst experience I have ever had to date. What am I supposed to do.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, March 19, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit. Please allow us to give you a better experience. If you need any assistance in order for us to give you a better solution with your dissatisfaction, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST.
Written by a customer while visiting mrcoffee.com