Customer reviews from mrcoffee.com
Mr. Coffee - Tea Café 2.4L Iced Tea Maker - Black
Average customer rating
3.6
(215 Reviews)
Rating breakdown 215 reviews
5 Stars
107
4 Stars
28
3 Stars
21
2 Stars
10
1 Star
49
69%of customers recommend this product.
(
136 out of
198)
Customer Reviews for Mr. Coffee - Tea Café 2.4L Iced Tea Maker - Black
Customer Rating
1
Poor quality lasted less than 1 year
on August 16, 2018
Posted by: Really Disapointed
from Mississippi, USA
Gender:Male
VERY disappointed in the quality of this tea maker. Hould have lasted much longer
No, I would not recommend this to a friend.
Response from mrcoffee.comBy MrCoffeeSupport, Customer Service , August 21, 2018
We're sorry to hear about your dissatisfaction with our tea makers. We take this matter very seriously and I encourage you to call us so that we can provide the best possible solution for you. Our phone number is 800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. We look forward to getting you up and brewing again!
Written by a customer while visiting mrcoffee.com
Posted by: Rick711
from Los Angeles, CA, USA
Gender:Male
Verified Purchase:Yes
I bought a brand new unopened/ unreturned product that didn’t have all stated items included. Other than that product works great
I would recommend this to a friend!
Response from mrcoffee.comBy Mr Coffee, Customer Service, August 31, 2018
Oh no! We are so sorry to hear that your new Mr Coffee Iced Tea maker was missing parts. So we can get this all sorted out, please give us a call at 800-672-6333. For your convenience, agents are available Mon-Sat 9am-6pm, EST. We look forward to hearing from you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Pitcher busted after 2 uses
on September 1, 2018
Posted by: Robert c
from Arkansas
Gender:Male
I used this twice pitcher busted and hot tea went all over.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, September 10, 2018
We're sorry to hear about your experience with the iced tea cafe pitcher. Our products are well made and this is highly unusual. We'd like to make sure you are completely satisfied with your purchase. Please call us at our toll free number 1-800-334-0759. For your convenience we are available 9:00 am to 6:00 pm Mon - Fri, EST. Let's take care of your brewing needs today!
Written by a customer while visiting mrcoffee.com
Posted by: COLO
from CO
Gender:Male
Verified Purchase:Yes
Had the old 3 qt plastic model for around 15 years. This newer model doesn’t seem built very strong or to last. We’ll see how it holds up. Built in swivel head seems like it will be prone to damage. Love the glass but it does seem fragile. We broke the plastic pitchers too over the years when adding ice etc. so went ahead and bought an extra glass pitcher with the new machine.
Regarding shipping: we absolutely could not believe that the tea maker and extra glass pitcher were shipped in their own manufacturers packaging and boxes. Not shipped with any extra padding or air. Could not believe that nothing was damaged ( even watched the delivery driver knock over the glass pitcher box ) but everything arrived in perfect condition!!
I would recommend this to a friend!
Response from mrcoffee.comBy Mr Coffee, Customer Service, November 16, 2018
Thank you for your loyalty to the Mr. Coffee brand. We're glad to hear you love your new pitchers. Keep an eye on our site for deals on other great Mr. Coffee products in the future!
Written by a customer while visiting mrcoffee.com
Posted by: Manda32mp
from Dexter City, Ohio
Gender:Female
Verified Purchase:Yes
I bought this for my husband for Christmas. I had bought one last year for my father who loves his! This tea maker makes amazing tea, way better than store bought .
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Posted by: poor product
from Detroit
Gender:Male
Verified Purchase:Yes
Switch doesn't work and the unit will no longer turn on. Very disappointed.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, April 14, 2020
Thank you for bringing this to our attention. We're sorry to hear that something went wrong with your coffee maker. Our products are designed to last for years and we would nothing more than to turn this experience around for you. Please give us a call at 1-800-672-6333. For your convenience, our Consumer Care Team is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Love Machine but Pitcher is Junk
on December 5, 2018
Posted by: Jackie2709
from michigan
Gender:Female
I drink iced tea year round so I use this daily, I love he iced tea maker but the pitcher cracked while brewing. I ordered a replacement pitcher but expecting it to last 3 months like this one did. sad
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee Consumer Care, Mr. Coffee, April 10, 2020
We apologize for your experience with our product. Our service centers do repairs on our product, you can use our website's service center locator to locate nearest service center to your location.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Great design - poor execution
on December 11, 2018
Posted by: Susan 1949
from Sims, Arkansas, USA
Gender:Female
I bought this tea maker about two weeks ago. It brewed the first three batches just fine. However, on the fourth batch the on/off button stopped working. Nothing I've tried has solved the problem. It will no longer brew tea.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Consumer Care, April 16, 2019
Oh no! That is definitely not the kind of experience that we want you to have. Our Mr. Coffee® Tea Cafe Iced Tea Maker is made with the highest quality materials and we expect them to last. We would love the opportunity to restore your faith in us. Our Consumer Care Specialist will reach out to you via email. Kindly respond directly so that we can have your issue addressed.
Written by a customer while visiting mrcoffee.com