Customer reviews from crock-pot.com
Crockpot - Crock-Pot 8-Quart Oval Manual Slow Cooker - Black
Average customer rating
3.8
(69 Reviews)
Rating breakdown 69 reviews
5 Stars
39
4 Stars
8
3 Stars
3
2 Stars
4
1 Star
15
66%of customers recommend this product.
(
33 out of
50)
Customer Reviews for Crockpot - Crock-Pot 8-Quart Oval Manual Slow Cooker - Black
Customer Rating
3
Love it but....
on December 13, 2020
Posted by: Cristisereno
from FL
Gender:Female
Frequency of use:Monthly
Length of ownership:1 month
I was really excited about the Crockpot It worked great, but one day the pot juts cracked while cooking, I heard a big noise, and later there was a big mess under the crockpot. Now I am raping the pot in alumni foil but It does not do the work as it did before
Response from crock-pot.comBy Crock-Pot, Consumer Care, December 18, 2020
Hello there, Cristisereno! We are extremely sorry to hear about this and even more sorry to disappoint you. That is not typical for our slow cooker and we'd like to make this right for you. Please don't hesitate to contact us at 1-800-546-5637. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you.
Written by a customer while visiting crock-pot.com
Customer Rating
2
Disappointing
on May 16, 2021
Posted by: MAAC
from Winston salem nc
Gender:Female
Length of ownership:1 month
I've only used my pot A couple of times. After the last use the inside bottom and sides is all white and hazy. It's not food - running your hand over it's smooth. Poor quality product - I expected better
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot, Consumer Care Team, May 17, 2021
We are extremely sorry to hear about this and even more sorry to disappoint you, MAAC. Please allow us to correct this issue and restore your faith in Crock-Pot as we have been manufacturing high-quality products for decades and we expect them not just to last but to be your go-to kitchen appliance. Please don't hesitate to contact us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST.
Written by a customer while visiting crock-pot.com
Customer Rating
1
Not again.
on September 24, 2022
Posted by: crys23
Length of ownership:1 week
My husband bought in a pinch during our move in July as my old was still packed away. We we’re having a ton of ppl over for our sons birthday and was trying to do a roast. At the time I couldn’t figure out , Bc I was so busy trying to get the house in order and prepare for company, why in the world it kept boiling over and I had a constant mess with it all over my counter and even spilling onto my floor! Grease and water everywhere! Thank god for my sister being in town and helping me clean up the overwhelming mess! At that point, we had to set it in the sink, keep refilling and hope for the best! Now a cpl months later, I’ve decided to give it a try again and I can see the problem. The lid does not fit! There’s no seal and though the diameter fits, the sides are gapped and the lid rocks back and forth. Much easier to notice now when it’s not covered in a boiling mess
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot , October 5, 2022
Hello, this is Thabani from CrockPot
Thanks for reaching out to us. We will be more than happy to answer your question!
Kindly reach out to us through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
CrockPot Care
Thanks for reaching out to us. We will be more than happy to answer your question!
Kindly reach out to us through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
CrockPot Care
Response from crock-pot.comBy CrockPot Consumer Care, October 5, 2022
Hello there crys23,
Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously. We sincerely apologize for this situation, this is not the experience we would like you to have and we will pass this on to our product team.
It is advisable to not fill stoneware higher than ¾ full to avoid spillovers. Additionally, There should be no concern if you see a small gap between your lid and the crock itself. The gap should be no more than ¼ inch on one side.
We pride ourselves on being the best in the business and would like the opportunity to turn this experience around for you. We want to learn more about your situation and what exactly happened. Therefore we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously. We sincerely apologize for this situation, this is not the experience we would like you to have and we will pass this on to our product team.
It is advisable to not fill stoneware higher than ¾ full to avoid spillovers. Additionally, There should be no concern if you see a small gap between your lid and the crock itself. The gap should be no more than ¼ inch on one side.
We pride ourselves on being the best in the business and would like the opportunity to turn this experience around for you. We want to learn more about your situation and what exactly happened. Therefore we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Written by a customer while visiting crock-pot.com
Customer Rating
1
Cracked Liner
on December 11, 2022
Posted by: BridgetteJ
from Wisconsin
Gender:Female
Length of ownership:1 month
I received this crockpot as a gift. I cooked chicken breasts in the crockpot. When I went to clean up there was a mess after taking out the liner & I didn’t understand why. While washing the liner, I found a crack that spidered into a few directions.
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot , December 21, 2022
Hello, this is from CrockPot
Thanks for reaching out to us. We will be more than happy to answer your question!
I would like to apologize for the inconvenience. Kindly reach out to us through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. We might have the stoneware replacement in stock.
Thank you and please stay safe!
CrockPot Care
Thanks for reaching out to us. We will be more than happy to answer your question!
I would like to apologize for the inconvenience. Kindly reach out to us through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. We might have the stoneware replacement in stock.
Thank you and please stay safe!
CrockPot Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
Hasn't lasted very long - disappointing purchase
on January 2, 2024
Posted by: Slow cooker mom
from UK
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
I have always used slow cookers so I was excited to purchase this large model (SVC655B-IUK) to enable me to cook a whole chicken/turkey crowns. I have had it for several months however, I have not used it very often. So, I was disappointed that the crock insert developed a hairline crack during use which caused the liquid to leak into the casing below. I am now scared to use it incase it breaks in half. I would add that it has not been dropped or banged and is never immersed in water whilst it is hot.
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot, January 23, 2024
Hello
Thank you for taking your time to post this review.
We are sorry to hear you have experienced some issue with one of our products.
Unit SVC655B-IUK is a European model. For further assistance please contact our UK Crockpot team directly. You can reach them via https://crockpot.co.uk/contact-us/
Have a nice day and stay safe.
Crockpot Care
Thank you for taking your time to post this review.
We are sorry to hear you have experienced some issue with one of our products.
Unit SVC655B-IUK is a European model. For further assistance please contact our UK Crockpot team directly. You can reach them via https://crockpot.co.uk/contact-us/
Have a nice day and stay safe.
Crockpot Care
Written by a customer while visiting crock-pot.com
Customer Rating
5
Perfect and Easy Delicious Meals
on February 7, 2024
Posted by: camiiam
What a great investment! I love slow cooked meals, so tasty! Soup, stew, anything you wish! Just throw all your ingredients in there and let it do it’s thing!
I love making boeuf bourguignon with it! Always come out perfect!
Easy to wash and store!
A must have!!
I love making boeuf bourguignon with it! Always come out perfect!
Easy to wash and store!
A must have!!
Written by a customer while visiting influenster.com
Customer Rating
5
Large capacity, Easy cleanup .
on February 3, 2024
Posted by: farmgal50
I do a lot of slow cooker meals, and the Crock Pot, 8 - Quart Slow Cooker has the capacity to make soups, stews, casseroles, and many other main dishes to feed my family with plenty of leftovers for easy meal prep. The three temperature manual control, allows low, high,  and warm settings. I like the plastic handle on the lid because it doesn’t get hot to the touch. Cleaning is easy with the large removable crock. And even though most people think of crockpots for fall and winter cooking, I use it year round in my kitchen.
Written by a customer while visiting influenster.com
Customer Rating
5
Crockpot
on April 20, 2022
Posted by: nurse309
I love using my crockpot! I’m not the greatest of cooks but I’ve never messed anything while using this. Currently cooking a sirloin roast. Everything comes out so tender. Highly recommended.
Written by a customer while visiting influenster.com