Customer reviews from oster
Oster - Oster Total Prep 10-Cup Food Processor with Dough Blade - Black
Average customer rating
3.1
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
42
4 Stars
15
3 Stars
10
2 Stars
15
1 Star
38
51%of customers recommend this product.
(
58 out of
114)
Customer Reviews for Oster - Oster Total Prep 10-Cup Food Processor with Dough Blade - Black
Customer Rating
2
Worked great for awhile
on August 4, 2021
Posted by: Kaylee
from Kuna, ID
Gender:Female
I’ve only used my 10 cup food processor maybe 10 times and now the plastic where the bowl locks to the base is broken. I’ve tried to find just a replacement bowl to purchase, but can’t find anything. Now I’m left with a wasted base and have to buy a whole new food processor. I won’t be buying another Oster.
No, I would not recommend this to a friend.
Response from osterBy Consumer Care Department, August 5, 2021
Thank you for reaching out to Oster® Brand. We are sorry to hear th at the bowl of the food processor got broken and we understand that you need a replacement for it. No worries, we are here to help! The part number for the replacement bowl that you need is 180645000000. As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Oster products. You can purchase Oster products and replacement parts at any of our retail partners. You may find this complete list of our online and in-store authorized retailers: Bed, Bath & Beyond, Kohl's, Macy's, Amazon, Target, Walmart, Meijer, QVC, Costco, Kroger, The Home Depot, BestBuy, and Sam's Club. Have a great day!
Written by a customer while visiting oster
Customer Rating
1
Broke on 3rd use
on December 18, 2021
Posted by: Lorib123
from Nathalie, VA
Gender:Female
I had the same problems as the others. Just bought this in July. Making cookies for Christmas, when we opened it my daughter found a hunk of plastic. I couldn't figure out where it came from at first. Finally discovered that it broke at the bottom center where the attachment rod is. Completely useless. Had to throw the ingredients out since we had no way of knowing if there could be little pieces of plastic in there as well. This was a replacement of my husband's GRANDMOTHERS processor. THAT one lasted over 40 years. The new one? 5 months! They just aren't made Luke they used to be. I have no idea if I can buy just the bowl part or not (and if it would even be worth it). It's poorly made and designed. Not worth the money.
No, I would not recommend this to a friend.
Response from osterBy Oster® , Consumer Care, December 20, 2021
Thank you for contacting the Oster® Brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that the Oster® Total Prep 10-Cup Food Processor with Dough Blade did not exceed your expectations. This is certainly not the experience we want you to have. We want to make sure that we provide quality products that have great value, stylish and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
We would love nothing more than to correct this issue and restore your faith in Oster®. We believe that this concern is covered by the wonderful warranty that your product may have. In order to process a replacement, we may need to gather more information. For us to be able to do that, we encourage you to please contact Oster® directly or fill in the ""Contact us"" link provided below so that we can provide you with a better solution.
https://www.oster.com/support/contact-us
Have a nice day!
We would love nothing more than to correct this issue and restore your faith in Oster®. We believe that this concern is covered by the wonderful warranty that your product may have. In order to process a replacement, we may need to gather more information. For us to be able to do that, we encourage you to please contact Oster® directly or fill in the ""Contact us"" link provided below so that we can provide you with a better solution.
https://www.oster.com/support/contact-us
Have a nice day!
Written by a customer while visiting oster
Customer Rating
2
Pretty good processor, but impossible to clean
on April 5, 2022
Posted by: HLeRoy
from Los Gatos, CA
Gender:Female
We've used this processor for over a year now and it works okay. The cutting is uneven and you never know if you're going to get mush or big pieces (or both). The biggest problem we have is all the food stuck in the lid. There is no way to clean this? It's molding and is pretty disgusting -- seems like a terrible design.
No, I would not recommend this to a friend.
Response from osterBy Oster, April 5, 2022
Thank you for contacting Oster®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Oster Total Prep 10-Cup Food Processor . This is not the experience that we want you to have. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. Please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products has 1 year limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!
Written by a customer while visiting oster
Customer Rating
1
Would not buy again
on June 4, 2022
Posted by: Sweethart 2912
from Monroe Michigan
Gender:Female
I used my processor 3 times, but when I plugged it in to use it again it would not work.
No, I would not recommend this to a friend.
Response from osterBy Oster, June 6, 2022
Thank you for contacting Oster®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Oster Total Prep 10-Cup Food Processor . This is not the experience that we want you to have. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. Please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products has 1 year limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!
Written by a customer while visiting oster
Customer Rating
3
Broken part, bad quality
on July 3, 2022
Posted by: Caho
The part in the picture got broken after a few use and we're now unable to use the product because that piece serves as a safety lock. Moreover, I am unable to find the replacement part on the website.
No, I would not recommend this to a friend.
Response from osterBy Oster, July 7, 2022
Thank you for reaching out to Oster®. We are sorry to hear that the safety lock is broken and that you are unable to find the replacement part on the website. That is certainly not the experience we want you to have. We would love to provide you with the part that you need for your Oster® Total Prep 10-Cup Food Processor. For us to do that, we'd like to kindly request that you contact us directly or fill in the "Contact Us" link provided below so we can gather more information from you. We hope this helps. Have a good day!
https://www.oster.com/support/contact-us
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
3
Same design flaw. Easy fix.
on July 7, 2022
Posted by: RES1
from SLC, UT
I had the same little plastic part break off as many reviewers here. I cut a piece of cork just about the same size as the piece that broke off, a little wider. I pushed it into the slot on the motor piece to hold the spring down. The compressive quality of the cork holds it in place. Now it works fine. Just be so careful cutting a cork, they can be slippery, Use a serrated knife.
I would recommend this to a friend!
Response from osterBy Oster, July 8, 2022
Thank you for reaching out to Oster®. We are sorry to hear that a plastic part break off the unit. That is certainly not the experience we want you to have. We will make sure that our design and production team are made aware of your feedback. We are always looking for ways to better our product, and your feedback would certainly help us in improving it moving forward.
Your Oster® Total Prep 10-Cup Food Processor has a 1-year limited warranty. We would love nothing more than to correct this issue and restore your faith in Oster®, as we have been manufacturing high-quality products for decades and we expect them to last. If you would like to obtain warranty service, we encourage you to please contact us directly or fill in the "Contact Us" link provided below so we can determine the best resolution. We look forward to hearing from you. Have a great day!
https://www.oster.com/support/contact-us
Your Oster® Total Prep 10-Cup Food Processor has a 1-year limited warranty. We would love nothing more than to correct this issue and restore your faith in Oster®, as we have been manufacturing high-quality products for decades and we expect them to last. If you would like to obtain warranty service, we encourage you to please contact us directly or fill in the "Contact Us" link provided below so we can determine the best resolution. We look forward to hearing from you. Have a great day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
3
Terrible Part Replacement
on September 5, 2022
Posted by: JaredM
from Seattle, WA
Gender:Male
I bought this product over 2 years ago. About 1.5 years ago, so ~6 months after I bought it, my housemate accidently ruined the disc stem. The food processor cannot operate without this part as it is what the blades attach to. The part has been on factory backorder this entire time with no timetable for its availability.
No, I would not recommend this to a friend.
Response from osterBy Oster, September 7, 2022
Thank you for contacting the Oster®. We appreciate you bringing this to our attention, and we are sorry to hear that your Oster Food Processor with Dough Blade has defective disc. It is our commitment to replace the entire unit if it has defects and the part is not available. Please contact us directly regarding the warranty. Take note that our products have one year limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!
Written by a customer while visiting oster
Customer Rating
4
Oster 10 cups food processing dough Blade
on September 5, 2022
Posted by: Zimba5
from Portland, OR
Gender:Female
I can’t remember when Or where I brought the products, I think it last year?
But I had problems with the food’s stuck in outside tub, how can I clean its
But I had problems with the food’s stuck in outside tub, how can I clean its
I would recommend this to a friend!
Written by a customer while visiting oster