Customer reviews from oster
Oster - Oster Total Prep 10-Cup Food Processor with Dough Blade - Black
Average customer rating
3.1
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
42
4 Stars
15
3 Stars
10
2 Stars
15
1 Star
38
51%of customers recommend this product.
(
58 out of
114)
Customer Reviews for Oster - Oster Total Prep 10-Cup Food Processor with Dough Blade - Black
Customer Rating
1
PLASTIC BROKE
on July 7, 2020
Posted by: Anonymous
from Texas
Gender:Female
I bought my food processor about 2 weeks ago. I used it twice and the plastic on the lid has chipped off. It doesn't work since it doesn't seal right.
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, July 21, 2020
Oh no! We're sorry to hear this. Our food processor and its accessories are made from high quality materials and we expect them to last. Please allow us to make it up to you, give us a call at 1-800-334-0759. For your convenience, our consumer care team is available Mon-Fri 9am-5pm, EST. We look forward to assisting you!
Written by a customer while visiting oster
Customer Rating
5
Lid got stuck
on July 14, 2020
Posted by: me and my machine
from Indiana
Gender:Male
I love this machine, but the lid tends to get stuck and I have to jiggle it quite a while before it comes off. That's annoying. What am I doing wrong? And is there an easy way to get the lid unstuck
I would recommend this to a friend!
Response from osterBy Oster, December 9, 2020
Thank you for your feedback! We’re happy to know that you are pleased with our product. This would keep us motivated in making high-quality products. Cheers!
Written by a customer while visiting oster
Customer Rating
1
Piece of garbage
on August 17, 2020
Posted by: Meghan M
Gender:Female
The first one I bought had broken pieces before I was even done opening. The second one I got, the blades don’t spin. Complete waste of money, returning both.
No, I would not recommend this to a friend.
Response from osterBy Oster®, Consumer Care, August 18, 2020
Thank you for taking the time to submit a review. We have high expectations for our products here at Oster® and we'd like to learn more about your situation and what exactly happened. We urge you to please give us a call at 1-800-334-0759 or send us a message via email here on the site and we will get you all taken care of. For your convenience, we are available Mon-Fri, from 9 am-5 pm, EST. We look forward to assisting you.
Written by a customer while visiting oster
Customer Rating
2
Food caught in handle of chute
on September 16, 2020
Posted by: TucsonVisitor
from Tucson, AZ
Gender:Female
I bought this for my daughter, who just had a baby and I am visiting and cooking for her, so I have used it 3 times. It has worked well and nothing has broken on it, although I could see if you were not careful and tried to force things, it would easily break. My real problem, though, is that food is caught in the handle and there is no way to get it out. It is just gross. I have little bits of carrots caught in there that are just going to rot and be nasty. I have had other food processors from other makers and have never seen such a thing!
No, I would not recommend this to a friend.
Response from osterBy Consumer Care Department, October 22, 2020
Thanks for reaching out! To better assist you with your concern regarding the food processor, kindly fill-up this form https://www.oster.com/customerservicecontact?cid=contactus and we will get you all taken care of. Have a nice day!
Written by a customer while visiting oster
Customer Rating
3
Pretty good for the price but lock out is fragile.
on October 3, 2020
Posted by: jvh24521
from Dallas
Gender:Male
I have never seen anyone use all the speeds available on a high dollar food processor, only a few at most. So this one works fine for me. However it seems several people have had a problem with the lockout rod breaking. This happens because they attempt to attach/remove the bowl and top as a unit. The bowl must be put in place and then the lid locked on. To remove the lid must be unlocked and then the bowl. Not particularly handy. Maybe after cleanup I just want to put both on at the same time. If they are going to insist that it work this way a stronger locking rod is needed. Designs like this just cause people like me to open the base and override the lockout switch or grind out the vertical piece of plastic that keeps it from rotating with the rod depressed and then angle the rod.
I would recommend this to a friend!
Response from osterBy Oster, Consumer Care, October 13, 2020
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products. If you need any assistance with your unit, please contact us using the link below and we will be sure that all your inquiries will be accommodated accordingly. We appreciate you choosing Oster!
https://www.oster.com/customerservicecontact?cid=contactus
https://www.oster.com/customerservicecontact?cid=contactus
Written by a customer while visiting oster
Customer Rating
4
Good value for four yearuntil kneading blade broke
on October 12, 2020
Posted by: justen_m
from boise, id
Gender:Male
I've been using this weekly for four years to make pizza dough. Until this morning, when the kneading blade broke.
I would recommend this to a friend!
Response from osterBy Oster, December 7, 2020
:We definitely want to get this taken care of for you. I am confident that one of our Oster Specialists can help you with your unit. We encourage you to give us a call at 1-(800) 334-0759. For your convenience, we are here to help you Monday-Saturday, 9am-5pm Eastern.
Written by a customer while visiting oster
Customer Rating
2
I’m so sad
on November 4, 2020
Posted by: Anonymous
from Boston
Gender:Female
I’m so upset. I bought this food processor and had used it once before it breaking, I watched countless YouTube videos only to find that the plastic piece that snapped off- will make it impossible for the motor to engage. In my defense, the safety features are so through that is easy to break because you think you’re doing the right thing but no, it’s broken
No, I would not recommend this to a friend.
Response from osterBy Consumer Care Department, November 5, 2020
That is definitely not the kind of experience that we want you to have. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Kindly fill-up this form
https://www.oster.com/customerservicecontact?cid=contactus and we will get you all taken care of. Have a nice day!
https://www.oster.com/customerservicecontact?cid=contactus and we will get you all taken care of. Have a nice day!
Written by a customer while visiting oster
Customer Rating
2
Do not shred cheese
on November 24, 2020
Posted by: Chebnels
The first time I shredded cheese the plastic piece snapped off. Came to see if there are replacement parts and saw many other reviews had the same issues and no replacement parts to be bought.
No, I would not recommend this to a friend.
Response from osterBy Consumer Care, November 24, 2020
Oh no! That is definitely not the kind of experience that we want you to have. Our Oster products were made with the highest quality and complete materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Please give us a call at 1-800-334-0759 Monday to Friday 9 AM to 5 PM EST or email us at osterconsumercare@newellco.com.
Written by a customer while visiting oster