Customer reviews from oster
Oster - Oster Total Prep 10-Cup Food Processor with Dough Blade - Black
Average customer rating
3.1
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
42
4 Stars
15
3 Stars
10
2 Stars
15
1 Star
38
51%of customers recommend this product.
(
58 out of
114)
Customer Reviews for Oster - Oster Total Prep 10-Cup Food Processor with Dough Blade - Black
Customer Rating
3
good machine with a weak link
on February 12, 2020
Posted by: Jeff Antonucci
from West Chester Pa
Gender:Male
We've had ours for just over a year before that plastic safety interlock broke. They really should have a service part for it. Since they don't, I measured it up and 3D printed a replacement. I can send you all one if you want.
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, February 14, 2020
Oh no! That is definitely not the kind of experience that we want you to have. We are extremely sorry to hear about this and even more sorry to disappoint you. We would love nothing more than to correct this issue and restore your faith in Oster for direct assistance, please feel free to call us at 1-(800) 334-0759. You can reach us between the hours of 9am-6pm EST Monday-Friday. Our product specialist will be happy to assist you.
Written by a customer while visiting oster
Customer Rating
1
Dough Blade broke upon first use.
on February 13, 2020
Posted by: prachi
not matching with old Oster quality standards..Please improve your quality . I bought because its made in USA ..but looking like China quality product.
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, February 14, 2020
We have high expectations for our products here at Oster and would like to hear more about your experience with your Oster Total Prep 10-Cup Food Processor with Dough Blade. Please give our customer care team a call at 1-(800) 334-0759 and we will have this addressed. For your convenience, we are available Monday-Friday, 9am-6pm EST. We look forward to assisting you!
Written by a customer while visiting oster
Customer Rating
1
terrible
on February 20, 2020
Posted by: moylogan586
from warren MI
Gender:Male
i bought this about a week ago just got around to cooking. I tried to shred some cheese and the motor smells like its burning up, that acrid electrical burning. motor is under powered and blades are not well balanced for shredding food.
No, I would not recommend this to a friend.
Response from osterBy Consumer care, Oster, March 31, 2020
Thank you for taking the time to submit a review. We are truly sorry about what happened with you Oster 10- cup Food Processor.
Please accept our sincerest apology for the inconvenience this has caused you. As we always want to make sure that we will be able to meet your expectations.
Please give us a chance to make it up to you. We urge you to please give us a call at 1-800-667-8623 and we will get you all taken care of. For your convenience, we are available Mon-Fri, from 9am-6pm, EST.We look forward to assisting you.
Please accept our sincerest apology for the inconvenience this has caused you. As we always want to make sure that we will be able to meet your expectations.
Please give us a chance to make it up to you. We urge you to please give us a call at 1-800-667-8623 and we will get you all taken care of. For your convenience, we are available Mon-Fri, from 9am-6pm, EST.We look forward to assisting you.
Written by a customer while visiting oster
Customer Rating
3
Powerful but cheap
on March 16, 2020
Posted by: Livtheday
from Dallas
Gender:Female
I've purchased two of these Total Prep 10-cup Food Processors, it's amazing what I can do with this mighty gauget, however the plastic is not as solid as the motor itself. My first device the plastic canster cracked all the way down the side, and the second one the plastic pin inside the handle crack off, preventing it from starting up...I'm so bummed! I want to know if oster could provide me with another canister for free?
No, I would not recommend this to a friend.
Response from osterBy Consumer care, Oster, March 27, 2020
We appreciate you reaching out to us. It really seems you are enjoying our product based on the testimony you provided to us. Rest assured will take this matter seriously and be more than willing to help.
Please call our Consumer Care Department at 1-(800) 334-0759. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
You may contact us as well via email osterconsumercare@newellco.com
Please call our Consumer Care Department at 1-(800) 334-0759. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
You may contact us as well via email osterconsumercare@newellco.com
Written by a customer while visiting oster
Customer Rating
1
Great until it breaks
on April 22, 2020
Posted by: Shasha
from Los Angeles, ca
Gender:Female
I have had mine for 4 months. The first problem is I was grating cheese and some of the cheese got lodge in the safety spring mechanism at the top. Gross. Then the safety lock broke off and now there is no use for it anymore, I won’t work. It was not strong at all.
No, I would not recommend this to a friend.
Response from osterBy Consumer Care, April 24, 2020
That is definitely not the kind of experience that we want you to have. Our products were made with the highest quality materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit.
Written by a customer while visiting oster
Customer Rating
2
Rusty spring in the locking mechanism
on May 2, 2020
Posted by: JanSS
from Nebraska
Gender:Female
I just purchased this and the second time I went to use it the spring in the lid locking mechanism is all rusty. Why in a good product would you use a poor quality spring? What are my options to fix this, I don’t want rust leaking into my food! I like the product just not the rust!
Response from osterBy Oster® , Consumer Care, May 13, 2020
Oh no! We're sorry to hear this. This is definitely not the kind of experience that we want you to have. Please give us a chance to make it up to you. We urge you to please give us a call at 1-(800) 334-0759 and we will get you all taken care of. For your convenience, we are available Mon-Sat, from 9am-6pm, EST. We look forward to hearing from you!
Written by a customer while visiting oster
Customer Rating
1
plastic junk
on May 24, 2020
Posted by: rich70
from New Haven CT.
Gender:Male
First time I went to use it to shred cheese the blade stopped turning. So i checked it out and noticed on the bottom of the bowl the plastic piece has cracked where the nut holds the shaft on.
No, I would not recommend this to a friend.
Response from osterBy Oster®, Consumer Care, May 26, 2020
Oh no! We're sorry to hear this. This is definitely not the kind of experience that we want you to have. Please give us a chance to make it up to you. We urge you to please give us a call at 1-800-334-0759 and we will get you all taken care of. For your convenience, we are available Mon-Fri, from 9am-6pm, EST. We look forward to assisting you.
Written by a customer while visiting oster
Customer Rating
3
New User
on June 29, 2020
Posted by: Anonymous
from Phoenix AZ
Gender:Female
I just bought my product on yesterday and only used it so far to make a batch of cookies. I am really disappointed in how thin and fragile the cup is made. It seems like it might be easily cracked. It's also challenging to get the lid secured to the base out of fear that I'll break it. Why such poor quality plastic?!
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, July 21, 2020
Thank you for taking the time to share your thoughts and feedback with us. We strive for continuous, meaningful innovation, and your feedback plays a key role in improving our product. Rest assured that we will work hard to deliver great product and service. Have a great day!
Written by a customer while visiting oster