Customer reviews from oster
Oster - Oster Total Prep 10-Cup Food Processor with Dough Blade - Black
Average customer rating
3.1
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
42
4 Stars
15
3 Stars
10
2 Stars
15
1 Star
38
51%of customers recommend this product.
(
58 out of
114)
Customer Reviews for Oster - Oster Total Prep 10-Cup Food Processor with Dough Blade - Black
Posted by: jenloesch
Gender:Female
Verified Purchase:Yes
This thing has been amazing and there are so many things you can do with it. I almost want another one.
Response from osterBy Consumer Care Department, March 8, 2021
Thank you for leaving such a nice review about our food processor. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting oster
Customer Rating
1
It broke
on October 27, 2019
Posted by: Daniel777
from Nevada
Gender:Male
Bought this as a Christmas gift for my wife almost 2 years ago... She only used it all but 6 times and it just stopped working I think it's the motor... I'm disappointed with oster !!! I feel bad getting her this for a gift and now its worthless....
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, October 28, 2019
We are extremely sorry to hear about this and even more sorry to disappoint you. We would love nothing more than to correct this issue and restore your faith in Oster as we have been manufacturing high quality products for decades. For direct assistance, please feel free to call us at (800) 334-0759. You can reach us between the hours of 9am-6pm EST Monday-Friday. Our product specialist will be happy to assist you.
Written by a customer while visiting oster
Customer Rating
1
Same Design Flaw
on November 4, 2019
Posted by: Nicky G
from Doylestown, PA
Gender:Female
I’ve used this food processor a handful of times and the same thing happened as the other reviewers. The housing mechanism for the safety broke and will not engage to turn motor on. Such a shame I did like this appliance very much. Might have to rethink purchasing from this company in the future.
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, November 11, 2019
That is definitely not the kind of experience that we want you to have. Our food processors were made with the highest quality materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Please call our Consumer Care Department at 1-(800) 334-0759. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting oster
Customer Rating
1
Broke after one try!!
on November 20, 2019
Posted by: Swell ness
from Los Angeles
I’m so sad- I bought mine and it broke after only one use :( too expensive to only use once. Very disappointed
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, November 26, 2019
That is definitely not the kind of experience that we want you to have. Our food processors were made with the highest quality materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Please call our Consumer Care Department at 1-(800) 334-0759. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting oster
Customer Rating
1
Do Not Buy This Product
on December 15, 2019
Posted by: Garbage 1234
from Florida
Gender:Male
We bought this a year ago, and have had trouble all 3 - 4 times we’ve used it. Today it would not work. Going in the garbage tomorrow.
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, December 27, 2019
That is definitely not the kind of experience that we want you to have. Our food processors were made with the highest quality materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Please call our Consumer Care Department at 1-(800) 334-0759. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting oster
Customer Rating
1
Poor design
on January 9, 2020
Posted by: Wt61
from Bemidji mn
Gender:Male
Same issue as many others...plastic stem that engages processor motor snapped off the second time I used it. Looked for replacement part, but couldn’t find one. Glided it back on, which worked a few times, but it snapped off again. Bought a Ninja. Works great...
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, February 13, 2020
We are extremely sorry to hear about this and even more sorry to disappoint you. We would love nothing more than to correct this issue and restore your faith in Oster for direct assistance, please feel free to call us at 1-(800) 334-0759. You can reach us between the hours of 9am-6pm EST Monday-Friday. Our product specialist will be happy to assist you.
Written by a customer while visiting oster
Customer Rating
2
I loved it until....
on January 9, 2020
Posted by: Nursebettie79
from California
Gender:Female
I chose this the 10 cup cup shred ,slice food processor because it can do all. I loved it until the plastic stem that pushes down into unit that allows the motor to engage snaps off. I see now that a Major issu with this model. My sister gave it to me for Christmas last year. I would love to order a new cup but I’m afraid the same thing will happen.
No, I would not recommend this to a friend.
Response from osterBy Oster®, Consumer Care, January 23, 2020
Thank you for your review. We will make sure that our design and production team are made aware of your feedback. We would love nothing more than to correct this issue and restore your faith in Oster®. Please give us a call at (800) 334-0759. We're here for you Monday-Friday, from 9am-6pm EST. Our product specialists will be more than happy to help you.
Written by a customer while visiting oster
Customer Rating
1
Broken Already
on February 1, 2020
Posted by: Whit83
from Queen creek, Arizona
Gender:Female
I purchased this back in Aug of 2019. I've used it 3 times and now the plastic mechanism that locks to let your motor start has broken. So now I have no food processor.
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, February 4, 2020
We are extremely sorry to hear about this and even more sorry to disappoint you. We would love nothing more than to correct this issue and restore your faith in Oster. For direct assistance, please feel free to call us at (800) 334-0759. You can reach us between the hours of 9am-6pm EST Monday-Friday. Our product specialist will be happy to assist you.
Written by a customer while visiting oster