Customer reviews from oster
Oster - Oster Total Prep 10-Cup Food Processor with Dough Blade - Black
Average customer rating
3.1
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
42
4 Stars
15
3 Stars
10
2 Stars
15
1 Star
38
51%of customers recommend this product.
(
58 out of
114)
Customer Reviews for Oster - Oster Total Prep 10-Cup Food Processor with Dough Blade - Black
Customer Rating
1
AWFUL!
on June 11, 2018
Posted by: Nana__001
from NC, USA
Gender:Female
[This review was collected as part of a promotion.] Does not work for humus or pesto at all. No matter how long you continually hit pulse button, large pieces of garlic remain. Also, same with basil and parsley. I wish I could give it less than one star/zero. This machine does not even do the basic job. in addition, the fact that the machine does not remain on, as when you emulsify is a hindrance.
No, I would not recommend this to a friend.
Response from osterBy Oster , Customer Care, June 12, 2018
We apologize for the inconvenience that you have experienced with food processor. Our food processors are made to be that useful tool that our customers love to use. Please give us a call at (800) 334-0759, and we will get this sorted out. For your convenience we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you.
Written by a customer while visiting oster
Customer Rating
2
Poor quality
on June 28, 2018
Posted by: Bonnie36
I bought this a month ago and a small plastic piece broke immediately off the bottom of the bowl piece that locks it in place. Looking for a replacement piece. Help!
No, I would not recommend this to a friend.
Response from osterBy Oster, Customer Service, June 28, 2018
We're sorry to hear a part of the food processor broke off. That is very unusual for our food processors as they are made of high quality materials. We'd like to have the opportunity to turn your experience around. Please call us at our toll free number 1-800-334-0759. For your convenience we are available 9:00 am to 6:00 pm Mon - Fri, EST. We look forward to your call!
Written by a customer while visiting oster
Customer Rating
4
Used once - so far...
on November 4, 2018
Posted by: ccr523
from Lehigh Valley PA
Gender:Female
I just bought this BEFORE noting some complaints about the difficult cleaning. i too found it difficult to remove trapped food. I shredded cabbage and the machine did a fine job otherwise, sufficient power. I am concerned about the plastic dough blade though. Many complaints I've seen that it broke. Haven't tried yet ! ?????
I would recommend this to a friend!
Written by a customer while visiting oster
Customer Rating
1
broken first day
on November 17, 2018
Posted by: unhappy kitty
from wa state
Gender:Female
Opened the box to find a dead product. I hope they stand by their promises & send another one soon
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, October 22, 2019
We are extremely sorry to hear about this and even more sorry to disappoint you. We would love nothing more than to correct this issue and restore your faith in Oster as we have been manufacturing high quality products for decades. For direct assistance, please feel free to call us at (800) 334-0759. You can reach us between the hours of 9am-6pm EST Monday-Friday. Our product specialist will be happy to assist you.
Written by a customer while visiting oster
Customer Rating
1
Need replacement bowl
on June 15, 2019
Posted by: Jilleena
from Arizona
Gender:Female
We have used this food processor about 10 times and have liked it very much until the last time when a piece broke off of the bowl and it will no longer run. After taking it apart we know we need a new bowl. We have been unable to find where we can purchase the new bowl. If we can't get a new one, we will be starting over and will not be purchasing an Oster.
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, June 18, 2019
We apologize for the inconvenience the food processor has caused to you. Here at Oster, we make our products with the highest quality materials and we expect them to last. We'd like for you to be completely satisfied with your purchase and get the product's full benefit. Our Consumer Care Specialist will reach out to you via email. Kindly respond directly so that we can have your issue addressed.
Written by a customer while visiting oster
Customer Rating
4
Very Durable
on June 25, 2019
Posted by: DnalbAdnohr413
from Ashland, Ohio
Gender:Female
[This review was collected as part of a promotion.] I bought this over a year ago, it's been through some bumps and falls and is still performing remarkably in spite of having fallen off my counter while in operation. The food chute is cracked, but as I said, it still works very nicely.
I would recommend this to a friend!
Response from osterBy Consumer Care , March 4, 2021
Thank you for leaving such a nice review about our Oster® Total Prep 10-Cup Food Processor with Dough Blade. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Oster!
Written by a customer while visiting oster
Customer Rating
2
Cannot turn on
on July 5, 2019
Posted by: Lil Mamas Kitchen
from Victorville, CA
Gender:Female
I purchased this product May 2019 and have only been able to use it once. And at that time had a hard time getting it to turn on however it did work fine. Since then I have not been able to use it again same thing will not turn on, can you please replace this product? As it is imperative to my catering business, I like it but cant use it. Prefer a new one.
Response from osterBy Oster, Consumer Care, October 9, 2019
We are extremely sorry to hear about this and even more sorry to disappoint you. We would love nothing more than to correct this issue and restore your faith in Oster as we have been manufacturing high quality products for decades. For direct assistance, please feel free to call us at (800) 334-0759. You can reach us between the hours of 9am-6pm EST Monday-Friday. Our product specialist will be happy to assist you.
Written by a customer while visiting oster
Customer Rating
2
This thing is GARBAGE
on August 2, 2019
Posted by: Draco
from Seattle WA
Gender:Male
Chops just fine. Slicing...ABSOLUTELY useless!!!! Cant seperate the curved chopping/blending blades from the stem. ALSO USLESS for mixing dough. cant use the dough blender because I cant seperate the copping blades from the stem. NOWHERE to place the dough blender!!
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, October 9, 2019
We are extremely sorry to hear about this and even more sorry to disappoint you. We would love nothing more than to correct this issue and restore your faith in Oster as we have been manufacturing high quality products for decades. For direct assistance, please feel free to call us at (800) 334-0759. You can reach us between the hours of 9am-6pm EST Monday-Friday. Our product specialist will be happy to assist you.
Written by a customer while visiting oster